Hi, I'm Vanessa and I'm head of HR.
嗨，我是瓦內薩，是一名人事主管。
I'm going to take you through a job interview for the aged disability sector.
我會帶你了解老年殘疾領域的工作面試。
I will ask you some common interview questions and I ask that you pause after each one and think about how you'd answer it at a proper interview.
我會問你一些常見的面試問題，每個問題都會有暫停時間，你需要思考在適當的面試中你會如何回答這個問題。
Say your answers out loud to practice what it would be like in a real interview.
大聲說出你的答案，把它當做真正的面試。
You can even record yourself on a phone or a webcam and watch it back to learn where you can improve.
你甚至可以用手機或者網絡攝像頭錄下整個過程，然後回放看看你需要改進的地方。
I'll finish up by giving you some tips about what I would expect to hear at a successful interview.
面試練習結束後我會給你一些建議，關於在成功的面試中我所期望聽到的答案。
So, let's get started.
那麼我們開始吧。
Why did you decide on a career in care work?
你為什麼決定從事護理工作行業？
What do you find rewarding about this job?
對於這份工作你有什麼收穫嗎？
Tell me what you feel your greatest skill as a care worker is.
作為一名護工，你覺得你最擅長的技能是什麼。
Would you say that you're a team player?
你是一個有團隊精神的人嗎？
Describe a time where you've had to deal with a difficult work situation.
描述下你曾經應對困難工作情形。
How did you handle that?
你是怎麼處理的？
What do you think are the key responsibilities to our clients?
對我們的患者來說，你認為主要職責是什麼？
If a dementia client became aggressive, what would you do?
如果一名痴呆患者變得很有攻擊性，你會怎麼做？
How would you go about ensuring quality of care?
你是如何確保護理的質量的？
And finally, do you have any questions for me?
最後，你有什麼問題要問我嗎？
So, we're looking for people who are interested in putting back into the community and people that are interested in a job where they can do good.
那麼，我們要找的是對社區工作感興趣，能夠勝任此份工作的人。
It's definitely something that's more than a financial aspect to the position.
此職位絕非只是賺錢這方面。
It's um, looking for people who are rewarded within themselves because they want to give back to other people.
要找的是尋求內在價值的人，因為他們想要回饋他人。
The teamwork is really important in this industry from, um, just communication is a real key issue, um, from being able to report back to the team, a bit of booking appointments for you that you're going to be late for the next client, being able to speak to a range of different people.
團隊合作在這個行業非常重要，溝通是個很關鍵的問題，你要能夠向團隊匯報，如果你來不及去見下一位客戶，你要及時調整預約，能夠和形形色色的人們交流。
with a range of possibly different communication, um, issues with the clients.
你會應對各式各樣的溝通，需要應對患者的問題。
Um, so we're really looking for someone who can work with a real range of different people.
所以我們找的是能夠和形形色色的人一起工作的員工。
A good interviewee knows about the position that they've applied for, um, they answer with good open questions and, um, have done a little bit of research into the organisation because it shows that you're interested in the job.
優秀的面試者會對自己申請的職位很了解，他們會以開放式問題進行回答，會對該機構做一些調查，這表明了你對此工作感興趣。
It shows that you've got a bit of initiative and that you've actually looked up who we are and what we do.
也表明了你的主動性，實際上你也調查了我們是誰、我們是做什麼的。
So, if we ask for a question with an example, the sort of structure that we're looking for in an answer is that the scenario that you've been involved in.
因此，如果我們用個例子來問問題，我們在回答中尋找合適人選的這種結構方式，其實就是你所涉及的情景。
Something that shows that you've understood the question and that you've thought through how to go through the different steps involved in the example.
表明你理解了這個問題，你仔細思考了如何進行例子中的不同步驟。
Any other tips for a good interview, um, it's okay to be nervous, um, we're all nervous.
至於精彩面試的其他建議，緊張是沒關係的，我們都很緊張。
Quite often, we're nervous sitting on the other side of the table as well.
我們也經常坐在桌子另一頭緊張侷促。
They're new people, um, and avoid fiddling if you can.
面試官們都是第一次見你，你應儘量避免擺弄。
So, um, don't play with your rings or your hands or your straps, just keep your hands still or on your lap, um, if you're that sort of prone to that sort of nervous fidget.
因此，不要玩你的戒指、手或者皮帶，如果你易於緊張、坐立不安，就保持手不要動，或者放在大腿上就可以了。