Lesson l: Taking a reservation over the phone.
第一課： 接受電話預定房間 (1)
在第一部分中，您要學習如何通過向客人做自我介紹及如何用英語表達「早晨好」、「下午好』』和「晚上好』』這樣的詞語，您還要學 習如何表達日期及英語字母的國際無線電標準拼讀方式。另外在這 一課中您還可以學習及練習如何正確地稱呼客人和「是』』這個詞彙 的正式用法。
在這一部分的對話，您要學習如何接受電話預定房間，請聽酒店前 臺接待員利奧是如何
Leo: Hi, l'm Leo
接受傑克偉博中年但是未婚的女兒蒙納
Mona: Hi, l'm Mona White
及蒙納的父親傑克偉博
Jack: Hi, l'm Jack Webber.
現在讓我們聽接受電話預定房間的對話
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes,I'd like to book two rooms for myself and my father. Could you tell me the cost of a single room per night?
Leo: Certainly.A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28tri of September.
Leo: Arriving the 25th of September and leaving on the 28th? Three nights?
Mona: That's right.
Leo: Just a minute please.
我們一起來聽聽利奧是怎麼接聽電話的
Listen to Leo's greeting with translation..
利奧： 早晨好，這裡是廣場酒店，我是利奧
Leo: Plaza Hotel, good morning. Leo speaking.
茌英語中，在中午十二點之前我們問候對方時都可以說GOOD
MORNING，而在中午十二點之後到天黑之前我們都可以說GOOD AFTERNOON，而在天黑之後到午夜十二點之前這段時間內，我們就要說GOOD EVENING了，請注意，您絕不可以把GOOD NIGHT當作問 候語來使用，因為這個詞組是人們在晚間表達再見的一種說法。請 和我一起來練習：
Good morning
Good afternoon
Good evening
我們一起來聽聽利奧是怎麼說的
Leo: Plaza Hotel, good morning. Leo speaking.
利奧： 早晨好，這裡是廣場酒店，我是利奧
在接聽電話時，英語中比較正式地說明自己姓名的方式是在 自己的姓名之後加上「SPEAKING"這個詞，請聽錄音並跟 著練習
Leo: Leo speaking
Mona: Mona speaking
Jack: Jack Webber speaking
現在請聽新的一段對話，我會將這段對話翻譯成漢語
Mona: Could you tell me the cost of a single room per night?
蒙納： 您能告訴我每個房間每晚的收費是多少嗎?
Leo: Certainly.A single room is $120 dollars American, per night.
利奧： 沒有問題，每個房間每晚的收費是一百二十美元。
請注意聽
Leo: Certainly.
利奧： 沒有問題
在這裡， CERTAINLY是YES的另外一種比較正式的說法，請注意 聽並跟著重複
Certainly
Certainly
在稱呼男性客人時，我們要在他的姓前面加上SIR或者MR.而在稱 呼女性客人時則要在她的姓前面加上MADAM成者MS.請注意聽並跟 著重複
Certainly，sir.
Certainly，Mr Webber.
Certainly, madam.
Certainly, Ms White.
請注意收聽下一段對話及翻譯
Leo: And when would you like the rooms?
利奧： 您要什麼時候入住?
Mona: From the 25th to the 28tri of September.
蒙納： 入住時間九月二十五日，離店時間為九月二十八日。
Leo: Arriving on the 25tri of September and leaving on the 28tri?Three nights?
利奧： 入住時間九月二十五日，離店時間是二十八日，您一共 住三天，對嗎?
Mona: That's right.
蒙納： 正確
Leo: Just a minute please.
利奧： 請稍候
在表達月和日的時候，我們是這樣說的：THE SECOND OF JULY或者 JULY SECOND，請注意聽並跟著重複
The second of July
July second
好，接下來請聽對話。請注意，在利奧的講話之後會有一段間隔以 便您重複他的話
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes,I'd like to book two rooms for myself and my father. Could you tell me the cost of a single room per night?
Leo: Certainly. A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28tri of September.
Leo: Arriving the 25th of September and leaving on the 28th?
Leo: Three nights?
Mona: That's right.
Leo: Just a minute please.
您現在收聽的是澳廣廣播電臺製作的「旅遊業英語」
第一課： 接受電話預定房間
Lesson l: Taking a reservation over the phone.
請注意收聽新的一段對話的生詞與表達方式
Leo: Just a minute please. Yes, we have rooms available then. You require two single rooms?
Mona: Yes, thank you.
Leo: Can l have your name please?
Mona: My name is Mona White.
Leo. And your father's name, Ms White?
Mona; Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double Bfor Bravo
諸注意聽利奧是怎樣請客人稍候的
Leo:Just a minute please.
利奧： 請稍候
請您跟著說
Just a minute please.
Just a minute please.
請再聽一次這段新的對話及漢語翻譯
Leo:Yes, we have rooms available then. You require two single rooms?
利奧:噢，這段時間有房間，您需要兩個單人房間對嗎?
Mona:Yes, thank you
蒙納:對，謝謝
Leo:Can I have your name please?
利奧:請問您的姓名?
Mona:My name is Mona White.「
蒙納:我的名字是蒙納懷特
Leo:And your father's name, Ms White?
利奧:J環特女士，您父親的姓名是……?
我們再一起來學習一些稱呼他人頭銜的用法。如果一個人介紹他自己是醫生「DOCTOR」或者教授「PROFESSOR"，那麼你就可以在稱呼 他們時在他們的姓名前面使用這些頭銜，而不必稱呼他們為先生、 女士或者小姐。
Certainly, Mr Webber.
Certainly, Doctor Brown.
Certainly, Ms White.
Certainly, Professor Black.
Certainly, Mrs Green.
請繼續聽這段對話和漢語翻譯
Mona:Jack Webber.
蒙納:傑克偉博
Leo: Could you spell the surname please?
利奧： 請告訴我如何拼寫您父親的姓好嗎?
Mona: Sure. W-E-double B-E-R.
蒙納： 沒有問題，拼法是W，E，兩個B，E，R。
Leo: Double-P for Papa?
利奧： 是兩個P，也就是PAPA的第一個字母嗎?
Mona: No, double Bfor Bravo
蒙納： 不對，是兩個B，也就是BRAVO的第一個字母
在英語中有些字母的發音非常接近，例如P，B，F和S，特別是在 電話通話中更是如此。所以掌握如何使用英語字母的國際無線電標 準拼法是非常有益處的。請聽下列示範並跟著重複
A for Alfa.
B for Bravo.
C for Charlie.
D for Delta.
E for Echo.
F for Foxtrot.
G for Golf.
H for Hotel.
1 for India.
J for Juliet.
K for Kilo.
L for Lima.
M for Mike.
N for November.
O for Oscar.
P for Papa.
Q for Quebec.
R for Romeo.
S for Sierra.
T for Tango.
U for Uniform.
V for Victor.
W for Whiskey.
X for X-ray.
Y for Yankee.
Z for Zulu.
Leo: Just a minute please.
Yes, we have rooms available then.
You require two single rooms?
Mona: Yes, thank you
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo. And your father's name, Ms White?
Mona: Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
結束這一課之前請再聽一遍下面的這些短語，希望它們有助於您記
住我們今天所學的一些內容
Would you like two nights
or would you like three?
Certainly
Certainly
Just a minute please.
Would you like two nights
or would you like three?
Certainly
Certainly
Just a minute please.
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（實習編輯：高奕飛）