前臺英語面試問題：
1.能用英語自我介紹嗎？
Could you introduce yourself in English?
2.您是如何培訓本部門員工的？
How do you train the staff of your department?
3.如果酒店正式錄取您，您上班第一件事是做什麼？
If you areemploy by the hotel , what will you do firstly?
4.你參加過什麼業餘活動？
What amateur activities have you ever taken part in ?
5.您如何理解服務行業的「服務意識」？
How do you comprehend the 「serviceconsciousness」 of servicetrade?
6.您是如何理解職業道德的？
How do you perceive the morality of career?
7.請舉例您在工作中遇到的幾件困難，而您是如何克服的？
Could you list some difficulties during your work? And how did you conquer them?
8.您對您以前的直屬領導有何看法？
How do you like your senior leader who led you directly before?
9.你的期望待遇是什麼？
What kind of treatment do you expect?
10.請你用英文介紹目前服務的公司。
Could you introduce the company which you are serving in English?
11.如果我酒店僱用你，你覺得可以為部門帶來什麼樣的貢獻？
What could you make a contribution to our hotel if you are employed by our hotel?
12.你是怎麼知道我們招聘酒店前臺接待這個職位的呢？
How do you knowthe message that we have this vacancy?
13.除了工資，還有什麼福利最吸引你？
Besides thesalary, what welfare attract you mostly?
餐廳服務員面試問題：
1. Say something about the duties of the waiter / waitress
說一下餐廳服務員的工作職責是什麼.
2. What’s your daily job?
你的日常工作是什麼?
3. Do you think a cordial smile is important when you are serving the guest? Why?
你認為當你服務客人的時候親切的微笑是很重要的嗎?為什麼?
4. How big is your restaurant? How many dining-seats
你們的餐廳有多大?有多少張桌子?
5. Do you know how to set up table?
知道怎樣擺臺嗎?
6. What’s your shift?
你都有什麼班次?
7. How do you make sure you make guests happy in the restaurant withF & B service?
你如何確保你的客人在餐廳高興的用餐?
8. If the guest angry what should you do?
如果顧客生氣了你該怎麼辦?
9. Why do you apply for waiter /waitress? What’s the waiter / waitress ?
你為什麼申請服務員這個職位?什麼是餐廳服務員?
10. How to take order?
怎樣進行點單?
11. What’s good service? / What’s the team work for you?
什麼是優質的服務? 什麼是團隊精神?
12. How do you make unique service ?
怎樣做到獨一無二的服務?
13. Do you know what is the customer service?
你知道什麼是客戶服務嗎?
14. What will you do when you finish the job?
工作之餘做些什麼?
15. What do you like in your job? And don’t like?
在你的工作中你喜歡做什麼?不喜歡什麼?
16. What is your character?
你的個性怎樣?
17. Do you know Chinese cuisine?
你知道中國的菜系嗎?
18. Can you name some dishes? / soups?
能說出一些菜的名字嗎? 湯的名字?
19. What is your special dish today?
今天的特色菜是什麼?
20. What kind of boss do you expect ? What do you think of your boss?
你希望有什麼樣的上司?對你的老闆怎樣看?
21. How many floors in your hotel? Your restaurant in which floor ?
你們的酒店有幾層樓?餐廳在幾樓?
22. What’s your supervisor name ?
你們的主管叫什麼名字?
23. How many restaurants in your hotel?
酒店裡有多少餐廳?
24. What is the name of your restaurant ?
餐廳的名字?
25. Can you describe your hotel ?
能描述一下你們的酒店嗎?
26.at is you weakness during work?
你在工作中的缺點是什麼?
27. What are some foods that you know are healthy for your body?
你知道什麼食物對身體有益嗎?
28. How to handle errors in the work, give example.
工作中出現錯誤怎樣處理，舉例說明。
29. How many staff working in restaurant?
餐廳有多少員工?
30. If you and your roommates have a conflict will affect the work?
如果你與你的室友發生矛盾會影響工作嗎?
31.Please illustrate the procedure of western restaurant banquet.
請畫出西餐宴會的流程圖。
32.請畫出西餐banquet流程圖。
Please illustrate the procedure of western restaurant banquet。
客房服務員面試問題：
1.Why do you apply for room attendant? What’s the room attendant
你為什麼申請做客房服務員?什麼是客房服務員?
2. What’s your main duty?
主要的工作職責?
3. What do you think of your responsibility for this job?
您認為您的崗位職責有哪些?
4. How do you make rooms?
你怎樣打掃房間?
5. How many rooms do you have in your hotel ?
酒店有多少間房間?
6. How many deluxe rooms ? and executive rooms and suites?
有多少豪華間?行政間和套間?
7. What is the rate of today ?
今天的房價是多少?
8. How long will you make up a room?
打掃一間房間需要多長時間?
9. How many rooms can you clean/make every day?
每天可以打掃多少房間?
10. How long will you make a bed ?
鋪一張床需要多長時間?
11. How to make the bed?
怎樣鋪床?
12. How many pillows on the bed ?
床上有幾個枕頭?
13. How to ask for help when you meet the problem you can’t solve?
遇到解決不了的問題怎樣求助?
14. What should you prepare for bath room?
衛生間通常需要準備些什麼?
15. How to clean the bath room ?
怎樣打掃衛生間?
16. What kind of detergent usually to use?
通常用什麼清潔劑?
17. How to make turn-down service?
怎樣做夜床?
18. Can you talk about when you work in HK which things you did good and which not good ? Why?
能否說說你在客房工作中覺得做得好的是什麼?做的不好的又是什麼?為什麼?
19. Do you how many things on the pushcart?
客房打掃房間的時候推的手推車上都放有那些東西?
20. How many tools will you take with you?
打掃房間需要帶哪些工具?
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