以下內容是2020年大學英四級試題答案解析，供各位考生參考！新東方網四六級頻道第一時間更新公布英語四六級真題答案。同時廣大考生還可隨時@新東方網四六級微博，與線上老師以及考生隨時互動答疑，敬請廣大考生密切關注2020年9月英語四六級真題解析專題。
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2020年9月四級第1套聽力conversation 2解析
新東方瀋陽學校 賈宏亮
【試題】
W: Hello Mr. Brown. I was expecting your call. My secretary told me you were having some problems with the wooden table, is that right?
M: No, no, the table is fine. The problem is the chairs.
W: Oh, the chairs, so, what exactly is the issue?
M: Well, put simply, [12] these are not the chairs my wife and I selected in your store last week. There must be some confusion with our order.
W: Oh, I see. I’m looking through my files now. And I see that the delivery was this morning. Is that correct?
M: Yes.
W: [13] Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?
M: Sure. These have a flat back with a round top and very heavy. They are light brown and look kind of cheap. The ones we ordered were dark brown to match the table.
W: Right. Of course. It says here you purchased the Arlington table and four Milano chairs. As you said. There must be some confusion with the order. I’m terribly sorry. [14] We』ll send a van to collect those four and replace them with the Milano you purchased. Will tomorrow 9 a.m. be ok Mr. Brown?
M: Yes. That would be great. Thank you.
W: Good. Did everything else you ordered from us arrive ok?
M: Yes. I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here. And the sofa. Yes. We haven’t noticed anything else wrong or missing. But if we do, we』ll certainly let you know.
W: OK. Great. Once again. [15] I’m sorry for the confusion and trouble caused.
Question 12 to 15 are based on the conversation you have just heard:
12. Why did the man call for woman?
13. What do the woman ask the man to do?
14. What do the woman promised to do for the man?
15. What do the woman do at the end of the conversation?
【答案】
(見上文劃線部分)
【解析】
Q12.該題詢問男性說話者打電話給說話者的原因，最初女性說話者從秘書處了解到可能是客戶訂購的桌子出了問題，但隨即被男性否定，是其購買的椅子出現了問題。所以該題所問男性打電話的原因為反應訂單中椅子出現的問題，在幹擾選項中可能提及桌子問題對考生進行迷惑。
Q13.該題詢問女性要求男性做些什麼。對話中女性了解到是出問題的並非是桌子而是椅子時，隨即要求男性對出現的問題進行準確的描述，即問道：Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?
Q14.該題詢問女性向男性的承諾。確切了解男性的問題後，女性隨即提出了解決方案：在第二天的上午9點，對有問題的4把椅子進行重新的更換。
Q15.該題詢問在文章的最後，女性做了什麼。根據對話末尾所述的內容，女性首先讓男性客戶再次確認其他收到的商品是否存在問題，並再次對之前的配送失誤表達了歉意。
【聽力述評】
本次聽力對話測試的難度不高，話題涉及購物的售後服務，非常貼近日常生活，比較容易迅速進入理解狀態，把握對話的推進脈絡，測試點也主要集中在話題推進的重要節點上。結合課程中講授的聽力基本方法，得出正確答案，並非十分困難。
【考後關注】
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