在國外，郵件的使用頻率極高，從留學申請到在國外工作與老闆和同事溝通，一封內容清晰、話術準確、格式完整的郵件必不可少。很多同學一開始可能不習慣，也缺少一定的話術積累，所以對著郵件磨磨嘰嘰半個小時也沒發出去。本文將郵件拆解成：主題→稱呼→開場白→正文→結束語→落款6大部分，分別幫大家整理了可用話術和寫作Tips，供參考。
Part 1 主題
【簡潔明確，直奔主旨】
主題(Subject)要點明郵件中心目的，幾個單詞簡要描述，讓收件人一眼知曉意圖即可。
-話術總結
【問題】Questions about & regarding…/ An enquiry about…
【招呼】Greetings from…/ Hi from…/ Check in
【更新】Update on & to…/ Follow-upon…/ Progress on…
【提醒】Reminder: …/ Please read: …
【約定】Meeting today & tomorrow / XXX Schedule / Reschedule
Part 2 稱呼
【注意身份，恰當選擇】
寫郵件之前確認好收信方的稱呼，尤其是給教授/導師/助教/HR/Mentor/Boss發郵件時，注意書寫正確，如果名字都沒寫對會給對方留下非常不好的初印象。
-話術總結
Hi + first name / Prof. & Dr. & Mr. & Ms. & Mrs. + last name / everyone / all / there / students / community / candidates / admission officer
Hello + 同上
Dear + 同上
Hey + 同上：注意，Hey用於非常熟的人，一般較少使用
Good Morning / Afternoon + 同上
To + 同上
Part3開場白
【簡單問候，以示禮貌】
對於發件人來說，開場白的使用避免郵件過分直接和尷尬😅，對於收件人也能夠感受到來信的友好和禮貌。
-話術總結
【通用問候】Good morning / Good afternoon / Good evening
【通用問候2】How’re you / How is everything going / How things are going for you
【自己主動發郵件】Hope you’re doing well / Hope you’re well / Hope you continue to be well / Hope you and your family are all well
【對方來信後】Thank you for reaching out / Thank you for contacting me about / Thank you for your email / Thanks for your note
【對方回復後】Thank you for your reply / Thanks for your reply / Thanks for your quick & prompt response / Thank you for getting back to me
【見面後/會議後/交流後】It was a (great) pleasure to meet you last Friday & this morning & yesterday / As promised / As we discussed last week & yesterday / As I mentioned earlier & before
【二次發送（首發郵件未收到回復）】I hope this email finds you well
【自己回復晚了】Sincere apologies for the delay here / Sorry for my late reply / I apologize for not replying you earlier
【收到/了解/發送不好的消息】I’m sorry to hear that…/ I’m sorry to let you know…/ Unfortunately / It’s with great sadness that I write to inform you that…
Part 4 正文
【開門見山，條理清晰】
正文言簡意賅，準確表達自己的意向。
如果有多個問題或多方面內容，請利用排版分點表述。
-話術總結-表達意圖
I’m writing to ask & check & confirm & inform you & let you know & announce that & invite you to…
I’m writing to you about & regarding & with regards to & in regards to & concerning…
I want to reach out to you to…/ I am reaching out to you as & because…
I have some questions regarding…
-話術總結-常用主體語句
【疑問求助】May I know…/ I』d like to know…/ I’m curious about…/ I have a question about & regarding & concerning…/ Could you please tell me…/ Would you mind telling me…/ Would you please send me…/ I would appreciate (a lot & much) if you can…/ Is it possible for you to…
【查看附件】I』ve attached…to this email / I』ve attached…for your reference / Please find the document attached / Here’re the details
【查看信息】Please see the diagram & graph & pictures & information & details below / Please see the website for more information
【提示】As a reminder / This is a reminder to…/ This email is a reminder about…/ Just a reminder to…
Part 5 結束語
【期待回信，表示感謝】
-話術總結
【等待回信】I’m looking forward to hearing from you soon / Please let me know if you have questions & queries & concerns / Please let me know if that works / I would love your feedback on…
【預約成功】I look forward to talking with you next week & tomorrow / Talk to you then / See you then & tomorrow & onFriday
【長期聯繫】Feel free to contact me / Anytime / Please don’t hesitate to reach out to me if you have any questions / Let’s keep in touch / Please keep me informed of …/ I’m happy to discuss this further if necessary
【表示感謝】Thank you for your time in advance / Appreciate for your time & help / Thanks again / Thanks a lot for your help & assistance / Thanks for your information / Thanks for your patience & understanding & consideration
Part 6 落款
【書寫準確，靈活變化】
落款是一封正式的郵件不可缺少的一部分，一般與正文&結束語隔一行書寫。
由於是最後一步啦，大家可能急著發出去而出現錯誤或遺漏，所以一定要穩住！
建議製作個人的落款模板，一方面方便展示自己的基本信息，另一方面也避免書寫錯誤。
-話術總結
Best / Best regards / Best wishes / All the best / Kind regards / Thanks / Cheers / Sincerely
Part 7 Tips
-發送郵件前請仔細檢查，避免拼寫/稱呼/附件遺漏/收件人郵箱等低級錯誤
-郵件措辭儘量客氣禮貌，避免強硬的要求，比如：You have to / must / need to，多用請求類語句Could you please…/ May I have…/ I』d love to…
-發郵件的時間注意選擇工作日的工作時間，如果有時差設置定時發送
-使用專業的郵箱地址，比如給Prof發郵件儘量使用學校edu郵箱
-收到回信記得禮貌回復，不管是否還有其他問題或後續輸出，都請及時回復並表示感謝
-心態：不要怕寫錯/語言不地道/用詞不準確，只要能清晰表達自己的意思讓對方理解即可。同時，郵件往來的過程也是學習書寫的過程，所以不用擔心，時間長了就熟悉啦
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