Front Desk 前臺
Room Reservations 客房預訂
經典對話
R=Reservation Clerk 預定員 G=Guest 顧客
R：Good morning. Room Reservations . May I help you?
您早，客房預訂部，請問有什麼可以幫助您?
G：Yes,I』d like to book a room.
我想預訂一個房間。
R：Thank you, sir. For which date and how many guests will there be in your party?
謝謝您。要訂在什麼時候?您一行有多少人?
G：From April 16th to 20th .Just my wife and myself.
4 月 16 日到 20 日。只有我和我太太。
R：From April 16th to 20th „„ .And which kind of room would you prefer, sir?
4 月 16 日到 20 日。請問您想預訂哪種房間。
G:A Twin，please.
R：Could you hold the line please? I』ll check our room availability.(After a while ) Thank you for waiting , sir. We have a twin room at US$180 per night, will that be all right?
請別掛斷好嗎?我來檢查一下是否有空房間。(過來一會兒)讓您久等了，先生。我們有空餘的雙床間，現在價格是每晚 180 美元，這樣可以嗎?
G：Ok, I』ll take it.
好的，我訂了。
R：Thank you ,sir. May I have your name and phone number, please?
謝謝您，先生。您能告訴我您的姓名和電話號碼嗎?
G：Sure. May name is Aaron Johnson, and my phone number is 3242-5827.
沒問題。我叫艾倫.詹森，電話是 3242-5827.
R：Mr. Aaron Johnson, phone number is 3242-5827.„„Excuse me, how do you spell your first name?
艾倫.詹森，電話是 3242-5827。請問怎麼拼寫您的名字?
G：It’s double A,R,O,N.
兩個 A,R,O,N。
R：Double A,R,O,N. Thank you,Mr. Johnson. May I have your arrival time on April 16th?
兩個 A,R,O,N。謝謝您，詹森先生。請問您 4 月 16 日大概什麼時候到酒店?
G：Around 9 p.m.
大約晚上 9 點。
R：Mr. Johnson, for the unguaranteed reservation, we can only hold the room by 6 p.m., because it is the peak season now. If you make a guaranteed reservation ,we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card?
詹森先生，因為現在是旺季，我們酒店的非擔保預訂只能保留到下午 6 點。您若做了擔保預訂，我們可以整夜都保留您的預訂。您願意用信用卡做擔保預訂嗎?
G：Fine. Do you accept American Express?
好的。你們酒店接受美國運通卡嗎?
R：Yes. May I know the number?
接受，請問信用卡號是多少?
G：It’s 134986
號碼是 134986.
R：Thank you, Mr. Johnson. You』ve made a guaranteed reservation at the Guangzhou xx Hotel, from April 16th to 20th for 5 nights. If you can’t arrive as schedule, please inform us before 6 p.m. on April 16th .Thank you for calling and we look forward to serving you.
謝謝您，詹森先生。您已經在廣州 xx 酒店辦理了擔保預訂，從 4 月 16 日到 20 日，預住 5天。您若不能如其到達，請務必在 16 日下午 6 點前通知我們。感謝您的電話，我們期待能為您服務。
常用句型百寶箱
1. 預訂基本應對
1) Do you have one single room for two nights?
我想預訂兩個晚上的單人房一間，行嗎?
2) Reservations. Can I help you?
客房預訂部，可以為您效勞嗎?
3) I』d like to reserve a room.
我想訂個房間。
4) How many nights do you wish to stay?
您希望住幾晚?
5) How mach is the room?
房租是多少?
6) Which date would that be?
要訂在什麼時候?
7) How many guest will there be in your party?
您一行有多少人?
8) May I know your name /phone number/Email?
能告訴我您的姓名/電話號碼/電子 郵件嗎?
9) How do you spell that?
請問怎麼拼寫?
10) Could hold the line, please? I』ll check our room availability.
請別掛斷好嗎?我來檢查一下是否有空房。
11) Thank you for waiting, sir/ma』am.
讓您久等了，先生/女士。
12) I』ll arrive late, but please keep my reservation.
我會晚一點到，請保留所預訂的房間。
13) Would you like me to make a guaranteed reservation by credit card?
您願意用信用卡來擔保預訂嗎?
14) I』d like to confirm your reservation.
我想確認一下您的預訂。