尊敬的旅客朋友：
首先，荷蘭皇家航空衷心希望我們的全體旅客在COVID-19新冠疫情危機期間都健康平安。
荷蘭皇家航空此前表示將於5月初恢復往返中國大陸的全部航班。但是鑑於疫情不斷發展變化，遵照中國新冠疫情COVID-19相關的旅行限制，荷航目前仍將暫停往返中國大陸的客運航班服務。荷航目前在大中國區與荷蘭之間的航班主要以貨運為主，其中北京、上海、臺北航線執飛貨運航班，香港航線執飛客貨混運航班。
荷航正密切關注疫情態勢發展並與相關衛生與航空部門保持直接聯繫，一經獲得準許便恢復中國大陸航線的客運航班。
新冠疫情危機期間，由於荷蘭與中國之間對醫療物資及用品的快速運輸需求大幅上升，荷蘭皇家航空攜手皇家飛利浦公司及荷蘭政府在荷蘭與中國之間搭起了特殊的空中貨運橋梁，並為此專門重新啟用波音B747 Combi客貨混裝飛機執行中荷之間貨物運輸任務，確保特殊貨運運力的持續供應。數千萬件醫療物資將在接下來幾周內陸續抵達荷蘭，以滿足當下正在接受治療患者的迫切需求。
荷航在所有決策中始終將其旅客與職員的健康與安全置於首位。自2020年5月11日起至8月31日，旅客需要在荷航恢復運營的航班上及登機過程中全程佩戴口罩，口罩需要旅客自備。
荷航在整個航線網絡中已採取各項非常措施來協助旅客調整旅行計劃，請訪問KLM.com或使用KLM app獲取更多最新航班信息。以上平臺提供全天候中文服務。
First of all, KLM hopes all our passengers stay safe and healthy in the times of the COVID-19 crisis.
KLM has previously announced the plan is to resume flights to mainland China as of early May. However, since the situation around the coronavirus is constantly changing, passenger services to mainland China will remain suspended for the time being in compliance with China’s Covid-19-related travel restrictions. The flights between Greater China and the Netherlands are currently being operated on cargo basis, to Beijing, Shanghai, Taipei and Passenger and Cargo to Hong Kong.
KLM keeps a close eye on all developments and is in direct contact with health and aviation authorities to resume Passenger flights to mainland China once permission is granted.
During the crisis, in order to meet an enormous need for the rapid transportation of medical equipment and other supplies between the Netherlands and China, KLM Royal Dutch Airlines has joined hands with Royal Philips and the Dutch government to create a special cargo air bridge, and has especially brought the Boeing 747 combi back into operation for the important cargo airlift, which will bring in a continuous stream of protective equipment. Over the next weeks, millions of medical supplies will come in to help those people who are involved in care.
The health of customers and staff is paramount in all KLM decisions. Starting 11 May, masks will be compulsory on board and during boarding on the restored flights and will remain compulsory until 31 August 2020. Passengers are responsible for providing their own face masks.
To help its customers to adjust their travel plans, KLM has put in place exceptional measures throughout its network. For more up-to-date flight information, please visit KLM.com and the KLM app, which provides 24/7 services in Chinese.