前幾天小錦在平臺發布了一篇酒店總機常用英語，立馬有酒店朋友詢問前臺接待英語。
今年我國提倡「一帶一路」，順應世界多極化、經濟全球化、文化多樣化、社會信息化的潮流。未來將會有更多的外國人來到中國，為了給他們提供更好地服務，讓他們對中國留下好的印象，酒店前臺接待英語就很重要。今天小錦就為大家分享酒店前臺接待必備的日常英語，希望能為您的工作帶來幫助！
1. Welcome to .... Trade Hotel . I’m..., what should I call you, please?
歡迎光臨....酒店。我是...，請問我該怎麼稱呼你呢？
2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?
先生/女士，你好！請問我能為您做點什麼？
3. My name is ..., is there anything else I can do for you, just let me know.
我叫...，如果需要我為您做些什麼，請告訴我。
4.If you have any problems, please feel free to contact us .
如果你有任何需要，請隨時聯繫我們。
5.Have you make a reservation ?\Have you booked the room?\Are you the vip?
請問有預訂嗎？\請問你是會員嗎？
6.What kind of room would you like ?
請問您需要什麼類型的房間。
7.Sorry ,I don’t quite understand .
對不起，我不是很明白。
8.I’m afraid we』ve fully booked for that time .
抱歉，我們那個時段已給訂滿了。
9.It’s the hot /peak/busy season ,you know ?
這是酒店業的旺季。
10.Excuse me ,How do spell it ,please ?
打擾一下，您能拼寫一下您的名字嗎？
11.We can only keep your table /room till …
我們能保留您的房間直到...
12.Let me show you to your room ,this way please . 讓我帶您到房間，這邊請。
Helping to Check-in 幫助入住1.Please have a seat for a while, I』ll help you with the check-in procedure.
請在那邊稍坐一會兒，我將會為您辦理入住手續。
2. Would you please give me your passport or ID card and credit card ?, I』ll help you to fill in the form.
請把您的護照和信用卡交給我，我幫您辦理入住手續。
3. How many nights will you stay this time?
這次入住您會住多少天？
4. Which room would you like, we have these kinds of rooms...?
您是要哪種房間？
5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit card（together or separately）?
先生/女士，不好意思，打攪一下。請問您是要付現金還是刷卡（分開付押金還是一起付）呢？
6.Here is your room key and the breakfast coupon. Would you please sign here?
這是您的房卡和早餐券。請您在這裡籤個名好嗎？
7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..
這是給回您的護照和信用卡。現在您可以上房間了。希望您在這裡居住愉快。
Providing Service During Staying 居住期間服務1.Regular Service常規服務
(1) Please wait a second. I』ll transfer it for you. .
請稍等一下，馬上為你轉接過去。
(2) Because you are checking out two days early, You need to give us two cash vouchers back.
您比原定退房的時間提前了兩天，所以我們需要收回二張現金券。
(3) There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk
酒店後面有很漂亮的花園和水塘，那裡是非常適合跑步和散步的地方。
(4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel rules.
您的錢（紙幣）上有裂口（汙跡），按酒店的規定，我們不能為您兌換。
(5) I’m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.
不好意思，酒店規定不可以用信用卡來套取現金，如果您需要，我可以安排車送您去銀行（ATM 機）上提取現金。
(6) What denominations would you like?
你想要什麼面值的人民幣呢？
(7)I’m sorry, but we do not accept the dollars with CB.
對不起，我們這裡不收CB版的美金。
(8)How would you like to pay for it, sir?
你打算怎樣付款呢，先生？
-Could you charge it to my room bill?
可記在我的客房帳單內嗎？
-Sure.Sir. Would you please sign here?
當然。先生，麻煩你在這裡籤名好嗎？
(9)Could you please send a car to the airport to pick me up?
你能安排一輛車到機場接我嗎？
(10)Could you please give us your flight No.?
你能告訴我您的航班號嗎？
2. Reminder提醒
(1) It’s better for you to wear more clothes, because it’s pretty cold outside.
外面天氣很冷，你最好穿多些衣服。
(2) Today is a rainy day and the floor is slippery so please be careful.
今天外面在下雨，地面很滑走路時請多加小心。
3.Internet Service網絡服務
(1) There is free broadband Internet access in every room , connector plug is on the desk. 寫字檯上有寬帶插頭，您可以隨便使用。
(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It』ll be recovered soon.
對不起，酒店的電腦服務中心出現了一點小故障，房間暫時不上了網，請稍候一下就會恢復正常。
(3) Ok, I』ll arrange a computer engineer to help you.
好的，我馬上安排電腦員上去幫您。
4.About the Laundry關於洗衣
(1)The laundry collected between 8am to 6pm will be returned at midnight on the same day while the one collected between 6pm to 8 am will be returned at 2pm on the next day.
上午八點到下午兩點接洗衣將會在當天午夜前送回；而下午兩點到次日八點的洗衣將會在第二日下午兩點之前送回。
(2)For the laundry, the regular service is within 8 hours and the express service is within 5hours.
普洗服務是八小時內送回,而快洗是5小時。
(3) There is a stain on your clothes, and we』ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.
您的衣服上有很難洗掉的汙跡，我們會盡最大的努力去處理，但不能保證一定可以處理掉。
(4)Could you send someone up for my laundry, please?
請派人到我房間取要洗的衣服，好嗎？
-Certainly, sir. Our room attendant will be up in a minute.
好的,我們的服務員馬上到。
1. I’m very sorry. There could have been a mistake, and I do apologize for that.
很抱歉。出了錯誤，我應當道歉。
2. I assure you it won’t happen again.
我保證此類事情不會在發生。
3. I do apologize for inconvenience on behalf of our hotel.
對您造成的不便，我謹代表酒店向您道歉。
4. I’m sorry to tell you that your medicine bottle (cosmetic bottle) was broken by accident . I sincerely apologize for that.
非常抱歉，服務員在為您清理房間時，不小心打碎了你的藥瓶（化妝品瓶子）。
5. I’m sorry to hear that. That’s unusual. I』ll look into the matter at once.
很抱歉，這很不尋常，我立刻去調查一下。
6. I’m very sorry .I hope you’re not hurt Please forgive me..
對不起，你沒事吧，請原諒我。
7. I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.
我們深感抱歉，小姐。請你把衣服拿去乾洗，一切費用，由酒店負擔。
8.I’m terribly sorry Please do accept our apology. We』ll do our best..
請接受我們的道歉，我們會儘快想辦法。
9. I’m sorry for that. I will ask the repairman to fix it now.
真是抱歉，我馬上安排人去修理。
1.I’m afraid you』ll have to pay for the damage.
恐怕您得賠償損失。
2.I’m afraid you have to pay for the broken chair according to the hotel policy.
根據酒店規定，恐怕你要對弄壞的椅子做出賠償。
3.The indemnity for the burned carpet is 100 Yuan.
損壞地毯的賠償是人民幣100元。
4.I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains on your bed linen.
我很遺憾地告訴你對於床單上的血跡我們要收取100元特別洗滌費
Expressing Appreciation 道謝1. Thank you for your kind understanding.
謝謝您的理解。
2. I would like to thank you for your great support for our hotel.
非常感謝您對我們酒店的大力支持
1. Wish you a pleasant journey!
祝您旅途愉快！
2. On the house Sir, .I assure you that everything will be right next time you come.
這是免費的。我保證你下次光臨時，一切都會妥妥噹噹。
3. I’m looking forward to seeing you again. Good luck！
我期盼再次見到你，祝你好運！
4.Good Bye, and hope to see you again.
再見，希望再見到您。
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