Pivotal 中國研發中心招聘啦！感興趣的你可以投遞簡歷至：
pivotalrnd_china_jobs@pivotal.io
標題：姓名+職位+from Pivotal Wechat
期待您的加入！
About GPText
GPText is a high available, scalable and parallel statistical information retrieval and text analysis product built on top of massively parallel processing database system (GPDB) and popular open source search engine (Solr). It enables processing mass quantities of raw text data(such as social media feeds or emails) into mission-critical information that guides business and project decisions by supporting statistical inference and learning algorithms (eg. Sentimental Analysis).
We are looking for outstanding candidate with rich and solid experience on distributed systems/database kernel/text analysis. People like you, who are passionate on high available distributed text analysis system,make state of art text analysis product to analyze fast ever growing text data.
You will work in an open, agile, technical-driven team, design and implement next generation of parallel text analysis product which is extremely scalable, high available with high performance.
Staff 1 Engineer
Required Skills
Demonstrated experience on strong consistent high available mission critical distributed system like distributed database,message queue, file system, processing engine, CEP etc. Solid understanding on distributed theory and practice like CAP, FLP, BASE.
Excellent programming skills in C, excellent on system level programming like network, signals, IPC, locks, multi-threading
Experience with database (like PostgreSQL,MySQL, NoSQL) development and data processing engine (like spark) is a big plus
Experience with search engine (like Lucene,Solr, ElasticSearch) is a plus
Experience with text analysis is a plus.
Experience with Java/Python is a plus.
Team player and self motivated for success.
Senior MTS
Required Skills
Demonstrated experience on distributed information retrieval and text analysis solutions.
Excellent programming skills in Java
Experience with popular open source search engine (like Lucene, Solr, ElasticSearch) is a big plus
Experience with text analysis toolset (likeStanford NLP, FudanNLP) is a big plus.
Experience with database (like PostgreSQL) is aplus
Experience with C/Python is a plus.
Team player and self motivated for success.
MTS 2
Required Skills
Good experience with distributed systems.
Solid programming skills in C or Java. Strong computer science basics like data structure, algorithm, operating system etc.
Quick learner and willing to learn in depth about distributed system internals like GPDB and Solr/ElasticSearch
Experience with Python is a plus.
Team player and self motivated for success.
About GSS
"Pivotal Global Support Services (GSS) is a dynamic and agile organization within Pivotal, a cutting-edge and pre-IPO company started by industry leaders EMC, VMware and General Electric. GSS provides commercial support to our Data, Application and Cloud products and solutions to IT and developer communities in Fortune 1000 companies. We are looking for candidates with hands on industry development experience; supporting other engineers in solving issues with production software and modern software deployment methods. As Pivotal continues to vigorously build out the product portfolio and offerings, you will be immersed in the most exciting time of the company’s history and vast opportunities to grow and learn about the PaaS and Data Suite paradigm.」
Senior Member of Technical Staff
Expectations:
● Apply advanced andin-depth knowledge to analyze, diagnose, replicate, troubleshoot and resolve standard to highly complex technical customer reported issues with our enterprise PaaS product, Pivotal CF
● Take ownership, manage and maintain up-to-date status on all supported requests
● Assist and mentor junior staff in team to resolve complex issues
● Escalate unresolved issues that require more in-depth knowledge to engineering in a timely manner
● Report and submit product defects to our engineering team using the appropriate channel or tool
● Create and peer review new knowledgebase articles
● Provide after business hour support on a rotation basis
● Sharing all acquired knowledge within and across teams
● Actively contribute to the community surrounding the Cloud Foundry Open Source project via mailing lists, Forums and Knowledge base
Qualifications:
● Bachelor’s degree in Computer Science or related field of studies
● Strong analytical,troubleshooting, and problem solving skills
● 3 + years industry experience in software development, developer support or similar working discipline
● Good programming experience with Ruby, Javascript, Java
● Ability to read and understand Yaml data structures
● Basic understanding of deployment tools; BOSH, Chef, Puppet
● Comfortable in administering linux based environments
● Great English communication skills
● Comfortable facing customers and handling stress
● Enthusiasm and great attitude that fit into startup culture
● Japanese and Korean speaking skills is a plus
● Familiar with the following is advantageous:
● GO programming language
● Cloud-based infrastructure
● Messaging
● Distributed systems
Customer Service Representative
The Customer Service Representative is the front line for customer support and will ensure customers receive a World-Class customer support experience. This person will be the first point of contact responding to customers inquires, requests, or issues, providing guidance where possible or engaging the appropriate individuals or teams as needed.
Responsibilites:
Answer inbound telephone calls and emails from customers with various needs
Understand and anticipate customer needs, wants and issues. Deliver a high level of service and do what it necessary to ensure customer satisfaction.
Assess situations, take quick action and make an optimal decision even with limited information.
Impress customers with exceptional service and continually search for ways to improve processes.
Calling customers and or returning a customer’s call as needed or as required to ensure the customer is being supported in a professional manner.
Proactively build effective working relationships with other people and departments.
Creating and updating cases usinga case management tool. Troubleshooting customer issues using appropriate reference materials and internal knowledge documents
Creating and maintaining appropriate Knowledge Base Articles for both internal and external use
Work effectively with others and respond positively to situations that require cooperation, courtesy and tact.
Facilitate a positive and productive team-oriented environment. Encourage collaboration among peers in a global setting, solicit opinions from co-workers and support group decisions. Find common ground and solve problems for the good of all.
Qualifications:
Min. 3-4 years of customer service experience required
Positive, customer-centered attitude, solid work ethic, timeliness, and a strong desire to succeed.
Ability to effectively communicate, both verbally and in writing, with individuals in escalated situations requiring judgment calls
Fluent Chinese / English /Japanese communication skills
An ability to multitask, make sound judgment calls, deal with ambiguity, manage change, work with a team and individually, and absorb new skills quickly are critical to the success of this individual and team.
Strong analytical skills
Preferred experience with vendors and services such as ZenDesk, Oracle CSI, SalesForce, Call 8, etc.
Bachelor's degree
Senior Member of Technical Staff
Expectations:
Troubleshooting database, hardware, OS, networking for customers and internal departments(Professional Services, Systems Engineering, Platform Engineering)
Apply advanced and in-depth knowledge to analyze, diagnose, replicate, troubleshoot and resolve standard to highly complex technical customer reported issues with our big data product (Greenplum database).
Contribute to our support and customer success by taking initiatives to improve process, teamwork,and/or any other area that would improve overall team productivity.
Handle stressful situations effectively and escalate as appropriate.
Assist with any other initiatives as needed (testing new product features, proactive support).
Take ownership, manage and maintain up-to-date status on all supported requests
Assist and mentor junior staff in team to resolve complex issues
Escalate unresolved issues that require more in-depth knowledge to engineering in a timely manner
Report and submit product defects to our engineering team using the appropriate channel or tool
Create and peer review new knowledgebase articles
Provide after business hour support on a rotation basis
Sharing all acquired knowledge within and across teams
Actively contribute to the community surrounding the Pivotal Data Suite products via mailing lists,Forums and Knowledge base
Qualifications:
Bachelor’s degree in Computer Science or related field of studies
Strong analytical,troubleshooting, and problem solving skills
3 + years industry experience in software development, developer support or similar working discipline
Must have experience supporting RDMBS (Oracle/SQL Server) and/or systems administration(Solaris/Unix/Linux) , AND be willing to learn those areas that are outside of current comfort zone.
Good Knowledge of SQL.
Experience with end-user Reporting/ETL tools (BO, Cognos, Informatica, etc) and large-scale data warehousing experience is desirable.
Scripting skills in Bash, Perl, Python or MapReduce - a plus.
Experience with MPP databases (Teradata, Netezza/Greenplum) or PostgreSQL is a plus.
Must have prior experience in customer-facing consulting or support / call center skills.
Must have exceptional customer service and customer advocacy skills
Must have excellent verbal and written communication skills
Must be able to follow a process flow and handle calls per procedures.
Comfortable in administering Linux based environments
Great English communication skills
Comfortable facing customers and handling stress
Enthusiasm and great attitude that fit into startup culture