2017年7月Pivotal中國研發中心熱招職位

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Greenplum FullStack Engineer

Job Description

Work in an open, agile team, design and implement fast, stable, easy to use UI for distributed Greenplum database.

Required Skills

Proficient on JavaScript. Have rich experience to design large stable, scalable, flexible, extendable frontend/backend framework.

Proficient on HTML5 and CSS3. Have demonstrated experience to design nice look & feel frontend.

Proficient on one popular backend technologies, like Python or golang

Familiar with frontend trend. Has solid understanding/experience on some popular frontend frameworks like AngularJS, ReactJS, Mithril etc.

Solid on frontend UT/BT tools like Jasmine/Mocha. Good at frontend development environment and toolset like Grunt/Gulp, Bower, Yeoman.

Team player and self motivated for success

UX experience is a big plus

Greenplum Database Kernel Engineer

Company Background

Headquartered in Palo Alto, Pivotal offers a modern approach to technology that organizations need in order to thrive in a new era of business innovation. Our solutions intersect cloud, big data and agile development, creating a framework that increases data leverage, accelerates application delivery and decreases costs, while providing enterprises with the speed and scale they need to compete.

Come join a driven, creative, smart and fun-loving company. At Pivotal, you can tackle the most challenging problems, unleash amazing opportunities and build technologies that have a real impact to businesses, people and the world. Every employee has a voice and the autonomy to make decisions and we work together to drive toward tough but rewarding achievements.

Job Summary

Be part of world class database development team, participate in design and develop next generation of MPP share nothing database

Responsibility:

Participate in the architecture, design and development of feature to resolve real customer pain points and requirements.

Deliver robust, fault tolerant, production

Interact with members of the Greenplum team across US & China to better align with each other.

Desired Skills and Experience:

5+ years of work experience.

Excellent C programming skills, good at [Python|Java|Golang]

Rich system level programming experiences, like signals, threads, memory, network, semaphores, IPC

Deep understanding on database principals. Rich experience with MPP database or distributed system are big plus.

Demonstrated trouble shooting skills

Team player and self motivated for success

Masters in Computer Science or related field

Experience with SQL on Hadoop, AWS etc are big plus

Customer Service Representative

Principal Duties and Responsibilities: 

Provide first level customer support to our enterprise customers through exceptional service and continually search for ways to improve processes.

Respond to inbound telephone calls, tickets and emails from customers.

Resolve process related queries for customers and direct customers to self-help when appropriate via Pivotal’s knowledge base.

Create and update customer tickets using Pivotal’s CRM tool.

Troubleshoot customer issues using appropriate reference materials and knowledge documents.

Create and maintaining appropriate Knowledge Base Articles for both internal and external use.

Validate entitlement and direct customer tickets to the appropriate technical team as necessary.

Work effectively with colleagues as a team by being professional, collaborative, courteous and tactful.

Contribute to a positive and productive team-oriented environment. Encourage collaboration among peers in a global setting; solicit opinions from co-workers and support group decisions.

Proactively build effective working relationships with other people and departments.

Flexibility to work weekends is recommended. 

Experience and Key Skills Recommended :

Previous experience in a similar role is highly desired.

Positive, customer-centered attitude, solid work ethic, timeliness, and a strong desire to succeed.

Familiarity or previous experience working with CRM tools such as Salesforce, ZenDesk, Oracle CSI, or etc. is a plus.

Ability to effectively communicate in English, both verbally and in writing, while following specified process to handle escalated situations where good judgment is required.

Demonstrate an ability to absorb new skills quickly is critical to the success of this individual and team.

Strong desire to be innovative and contribute to process creation and improvement in this young and evolving team.

Able to speak Japanese language is highly desired. 

Customer Engineer (PaaS)

About The Job:

This is a Mid to Senior level Support Engineer position. We are looking for highly motivated candidates with an understanding of cloud computing, virtualization and system administration. As Pivotal continues to build out the product portfolio and offerings, you will be immersed in the most exciting time of the company’s history.

Duties and Responsibilities:

Analyze, diagnose, replicate, troubleshoot and resolve technical issues reported by customer using the Pivotal PaaS platform

Take ownership, manage and maintain status on support requests

Escalate unresolved issues that require more in-depth knowledge in a timely manner

Report and submit product defects and collaborate with Engineering to triage customer issues

Create and peer review knowledgebase articles and product documentation

Willing and able to learn new technologies

Qualifications:

4-7 years of Linux system and network administration

Good written and verbal communication skills

Strong analytical, troubleshooting, and problem solving skills

Strong professional demeanor with customers a must

Strong organizational skills and the ability to prioritize support requests

Self-motivated, team-oriented, responsible and must be a team player

Understand networking protocols and functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS).

Experience with one or more of the following Linux operating systems: Ubuntu, Centos, Suse, RHEL, Arch Linux, Windows

Ability to read, understand and make small changes to moderatelycomplex applications written in one of the following languages: Ruby, Python Rails, GO, NodeJS, .NET and/or Java is preferred

Familiar with AWS, Azure, OpenStack, vSphere, or other IaaS/Cloud infrastructure

Bonus:

Knowledge of container technologies such as Docker or container orchestration tools like CoreOS, Docker Swarm, Kubernetes, etc.

Working with automation tools like Chef, Puppet, Ansible, Saltstack, Mesos or similar technologies

Familiarity with software development practices, git workflows, Continuous Integration/Continuous Delivery

Contributions to Open source projects

Prior experience working in an Enterprise environment

Prior experience with Zendesk, Jira, Desk.com, Salesforce Service Cloud, Freshdesk or other ticketing systems

Database Kernel Developer Intern 

Qualifications:

Looking for challenging work

Confidence

Familiar with the C (or any language, and willing to learn C), familiar with Unix system programming.

Solid programming skill, good coding style and smell

PostgreSQL kernel experience is a big plus

Team work

Love technology

Expect to join Pivotal after graduation