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來源：廣東中公教育11.【答案】A。解析：推斷題。根據第一封信的第一段It was really a surprise to us, when inspection of this merchandise was being made in Hamburg warehouse, as tremendous quantities were found with open scams so that customer refused to accept this merchandise.可以得知，大量商品不合格，客戶拒絕接受，寫信前來投訴並提出了相應的補償方案，故這是一封投訴信(a complaint letter)。故正確答案為A。
12.【答案】A。解析：推斷題。根據第二封信的第一句話We are sorry about the poor quality of the goods under S/C No. 89PT/7206-1, and are now sending you, enclosed, one Negotiation Memorandum referring to the solutions to the problem可以得知，首先對產品的質量沒達到要求表示道歉，並且隨信附寄了關於如何解決問題的協商備忘錄，故可以推斷這是一封針對投訴做出調整的回函(a letter of adjustment)。故正確答案為A。
13.【答案】C。解析：細節題。根據第一封信的第二條2. Air-freight, at least 20,000 to 30,000 pieces free of charge for replacement.可以得知，至少20,000到30,000件商品需要免費更換，符合文意的只有25000這個數字，故正確答案為C。
14.【答案】B。解析：態度題。根據第一封信的最後一段的第一句話To be frank, we are very much depressed about this claim可以得知，作者寫這封投訴信的時候，心情很沮喪，四個選項中只有disappointed(失望的，沮喪的，失意的)意思最為接近，故正確答案為B。其他選項的意思是：outraged憤怒的;indifferent漠不關心的，冷漠的;angry生氣的。
15.【答案】A。解析：細節題。根據第二封信中的Otherwise we will not be allowed to import raw material for producing 20,000 pieces as replacement可以得知，廠商需要進口原材料來生產客戶索賠的20000件替代品。據此可以推斷，廠商沒有庫存，故正確答案為A。根據第一封郵件中的tremendous quantities were found with open scams so that customer refused to accept this merchandise. 以及2. Air-freight, at least 20,000 to 30,000 pieces free of charge for replacement. 可知有大量的產品質量不合格，故B項正確;根據第一封郵件的5. An international honored surveyor already has been instructed to inspect the goods and to issue a respective report. 可知D項正確;根據第一封郵件最後一段的as we tried everything to bring in your company into the big business, which was placed before in Korea. 可知之前Mr. Panzer’s company與韓國的一家公司有商務往來，故C項正確。本題選錯誤的選項，故選A。
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