公眾號：移步電商學院，學院成立於2015年，是一家以速賣通與亞馬遜為主的外貿電商培訓機構
2020-03-27 12:32
目前全球疫情趨向嚴重，亞馬遜賣家出現無法按時發貨、買家因不能及時收貨而提出糾紛這類情況越來越多的不下，賣家如何與客戶解釋，讓客戶安心，或如何說服客戶耐心等待，移步電商學院建議賣家們可這樣回覆：
一、填寫發貨通知，告知買家時
Hello, my friend:
The item XXXXXXXXXXXXXX you ordered has already been shipped out and the tracking number is XXXXXXXXXXXXXX. If everything works, the shipping status is as follows.
XXXXXXXXXXXXXX. You will get it soon.
Thanks for your support!
Best Regards
$myname
譯文：訂單號為XXXXXXXXXXXXXX的貨物已經發貨，發貨單號是XXXXXXXXXXXXXX，運輸方式是XXXXXXXXXXXXXX，訂單狀態是XXXXXXXXXXXXXX。k一切正常的話，您將會很快收到貨物，感謝您的支持和理解。
二、買家議價
Hello, my friend:
Thank you for taking interests in our item. I'm afraid we can't offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!
$myname
譯文：感謝您對我們產品的興趣，但很抱歉我們不能給您更低的議價。事實上，我們的上市價格是經過精心計算的且合理的，它已經讓我的利潤有限。但如果您一個訂單購買超過XXXX件，我們將給你XXX %的折扣。有任何問題請聯繫我。謝謝！
三、用戶付款後，表示對用戶的感謝並告示發貨時間和物流
用戶付款後，表示對用戶的感謝並告示發貨時間和物流
1.Thank you very much for your order to us.
2.Your package will be sent out in XXX days.
3.As you demand,we will send the package xxx, you can get the package in XXX days.
4.We have too much interesting items in my store,do you need any other things? We can provide the better price for you.
If you have any other question,please tell me freely.
譯文：感謝你在我們店下單，你的包裹我們會在XXX天內發出，我們採用XXX物流方式，你會在XXX天收到貨。我們店其它款式的產品也很多，請問您還需要其它的嗎？我們會給您更優惠價。假如您有任何問題，都可以馬上聯繫我們。
四、物流遇到問題
Hello, my friend:
Thank you for your inquiry; I am happy to contact you.
We would like to confirm that we sent the package on X , 2020. However, we were informed package did not arrive due to shipping problems with the delivery company. We have re-sent your order by XXX the new tracking number is: XXX. It usually takes 19 days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your patience.
If you have any further questions, please feel free to contact me.
Best Regards!
譯文：
您好，我的朋友：
感謝您的查詢;我很高興與您聯繫。
我們想確認我們發送的包日期是XXXX 2020年。不過由於運輸問題，快遞公司告知我們包裹沒有到達，我們已經通過XXX重新發貨，新的跟蹤號碼是：XXX。正常需情況下需要19天到達你的目的地。我們很抱歉給您帶來不便。謝您的耐心等待。
如果您有任何問題，請隨時與我聯繫。
五、包裹在海關
Hello, my friend:
We have checked the tracking information and found your package has now arrivedat your country’s customs agency.
If your package experiences any delays at customs, please contact them toresolve any problems.
If you receive the package, please notify me immediately.
Thanks!
譯文：
您好,我的朋友:
我們檢查了跟蹤信息，發現您的包裹已經到達貴國的海關。
如果您的包裹在海關遇到任何延誤，請聯繫他們解決任何問題。
如果你收到包裹，請馬上通知我。
謝謝!
以上話術模板是移步電商學院關於亞馬遜疫情期間回復客戶相關內容，賣家們可以參考下。
（來源：移步電商學院）
末尾聲明：以上內容屬作者個人觀點，不代表雨果網立場！如有侵權，請聯繫我們。