電話響了，你是否會心頭一驚，害怕聽到對方一連串霹靂啪啦的英文而無法完美應對。今天要讓大家認識從電話鈴聲響起到電話掛上的學問，讓你下次能玩美接招、應對如流！
一、basic telephone vocabulary 基礎電話相關詞彙
cell phones or mobile phones 手機
smart phone 智能型手機
pay phones or public phones 公共電話
landline 固定電話(通常為家用)
cordless phone 無線電話(多用於室內)
二、From start to end 從電話開始至結束相關詞組1. Make a phone call. 打電話
例句：
When you make a phone call, introduce yourself first.
2. The phone is ringing. 電話響了
3. Pick up the telephone接起電話
同義詞：Answer the telephone / pick the phone up
4. get through to通話
例句：
If you can’t get through to the person you want to talk to, you might be able to leave a message asking them to call you back.
5. Leave a message on an answering machine or voicemail. 在電話留言機或語音信箱留言
6. Call somebody back：回電
同義詞：Return the call
例句：
I』ll call you back tomorrow morning when I get more information.
7. dialing the number 播打電話
例句：
She is dialing the number to her grandmother.
8. busy signal 忙線的聲音
例句：
I』ve been trying to call her, but I keep getting a busy signal.
9. Put (someone) through 接通電話
例句：
When talking to a receptionist, secretary or switchboard operator, they may ask you to hang on while they put you through.
10. hang on / Someone put you on hold：等待片刻(使不掛斷電話)
例句：
Hang on, I』ll give you some important information.
11. Hang up 掛斷電話
注意：不要與hang on (= hold on )搞混了！
同義詞： put the phone down / ring off
反義詞：ring up / ring somebody up (= make a phone call)
三、Common phrases 關於打電話的日常用語Answering the phone接電話
Hello? (informal)
Good morning/afternoon/evening, XXX, Sylvia speaking.
Thank you for calling XXX Sylvia speaking. How can I help you?
Asking for the caller’s name詢問來電者姓名
Who’s calling, please?
Could I take your name, please?
Introducing yourself自我介紹
This is Sylvia Chu speaking.
Hello, this is Sylvia Chu from XXX
Asking for someone找某人
Could I speak to Ashley, please?
I』d like to speak to Ashley, please.
Could you put me through to Ashley, please?
Explaining absence解釋缺席狀況
I’m afraid Miss. Lin isn’t in at the moment.
I’m sorry, she’s in a meeting at the moment.
I’m afraid she’s on another line at the moment.
Problems問題
I’m sorry, I don’t understand. Could you repeat that, please?
I’m sorry, the line’s very bad today. I can’t hear you very well. Could you speak up a little, please?
Would you mind spelling that for me please?
Could you speak a little more slowly, please?
Putting someone on hold請對方稍待片刻
Just a moment, please.
Could you hold the line, please?
Hold the line, please.
Putting someone through (connecting someone)為對方轉接
One moment, please. I』ll see if Mr James is available.
I』ll put you through.
I’m connecting you now.
Taking a message記下留言
Can I take a message?
Would you like to leave a message?
Can I give him/her a message?
I』ll ask him/her to call you as soon as possible.
Finishing a conversation結束對話
Well, I guess I better get going. Talk to you soon.
Thanks for calling. Bye for now.
I have to let you go now.
I have another call coming through. I better run.
I』ll talk to you again soon. Bye.
最後，請記得兩件事情!!
1. Immediately ask the person to speak slowly.
如果對方講太快，請他講慢點總是比全部都聽不懂還好！
2. When taking note of a name or important information, repeat each piece of information as the person speaks.
如果要記下重要信息或名字，重複再說一次給對方聽是最保險的作法！
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