酒店禮賓部英語
1
酒店禮賓部英語
重要詞彙
禮賓部 Concierge
行李生 Bell man / Bell boy
門童 Doorman
行李 Luggage / Baggage
行李架 Luggage rack
行李存放處 Luggage Depository
行李車 Baggage trolley
司機 Driver
導遊 Tour guide
電梯 Elevator
洗手間 Toilet
機場 Airport
火車站 Railway station
商場 Shopping center
超市 Super market
小費 Tip
雨傘 Umbrella
接機服務 Pick-up service / Limousine service
行李寄存 Check baggage
叫早服務 Morning call
貴重物品 Valuables
易碎物品 Fragile objects
自助早餐 Buffet breakfast
往前直走 Straight on
2
酒店禮賓部英語
常用詞彙
五星級酒店Five-star hotel
前廳部 Front office department
總臺 Reception / Front desk
總機 Operator / Service center
商務中心 Business center
票務 Ticket service
遊泳池 Swimming pool
怡湖園西餐廳 / 西餐廳 Lakeside Café / Western restaurant
明珠中餐廳 / 中餐廳 Powerlone Pearl Restaurant / Chinese restaurant
大堂吧 Lobby lounge / 醫務室 Clinic Room
桑拿 Sauna / 按摩 Massage / 美容廳 Beauty salon
寶龍會 Powerlong Club
多功能廳 / 會議室 Powerlong Multi-Function Hall / Meeting room
停車場 Parking lot
總經理 General manager / 經理 Manager
大堂副理 Assistant manager [AM]
賓客關係主任 Guest relation officer [GRO]
主管 Director / 領班 Supervisor
樓層服務員 Room boy / Room waiter
總臺接待 Receptionist / 維修人員 Repairman
換錢change money
明信片postcard
洗衣袋Laundry bag
小心輕放Handle with Care / 請勿倒立Keep Top Side Up
3
酒店禮賓部英語
常用句子
Are these your baggage?
這些是您的行李嗎?
Is this everything, sir?
這是全部東西嗎，先生?
May I take them for you? / Let me help you with your luggage.
我來幫您拿好嗎? / 讓我來幫您拿吧。
I hope I'm not disturbing you.
我希望沒有打擾您。
Just a moment, madam. I'll bring them to you right away.
等一會兒，夫人。我馬上送來。
The bellboy will show you to your room, sir.
先生，行李生會送您到房間的。
Here is your room key.
給您房間鑰匙。
You may[can] leave your luggage in the Concierge.
您可以把行李放在禮賓部。
Would you like to check your luggage here?
您要寄存行李嗎?
Don’t worry, your luggage will be sent up at once.
別擔心，您的行李很快就會送上去的。
When you check out, please call NO.6849 and we』ll help you with your luggage immediately.
如果您要退房，請致電6849，我們將馬上幫您運送行李。
May I know your room number? / What's your room number, please?
您能告訴我您的房間號嗎?
May I have a look at your room card?
我可以看一下您的房卡嗎?
Do you mind if I put your luggage at here?
我把您的行李放在這裡好嗎?
Please sign your name here.
請您在這裡籤名。
Would you like me to call a taxi for you? / Would you want a taxi?
你需要我為你叫一輛計程車嗎? / 需要計程車嗎?
About 20 minutes by texi from here to Airport.
從這裡到機場大概需要20分鐘。
I'm sorry to have kept you waiting ./Sorry to have kept you waiting
對不起讓你久等了。
Would you tell me your phone number?
您能告訴我您的電話號碼嗎?
After you, please./ You first, please.
你先請。
This way, please
這邊請。
Is there anything else I can do for you?
您還有什麼事要我做嗎?
I see what your mean.
我了解你的意思。
I』ll send the luggage up by another lift.
我乘另一部電梯把行李送上去。
Here we are, sir, room 1101
先生，1101房到了。
4
酒店禮賓部英語 情景對話
1，客人在門口時
A car pulls up in front of Powerlong Hotel and a doorman goes forward to meet the Mr Steven，opening the door of the car for them.
汽車停在了寶龍大酒店門口，門童上前為Steven先生開車門。
場景一：
Doorman[D]: Good evening, sir and madam.Welcome to our hotel.
門童[D]：晚上好。歡迎光臨!
Mr Steven[S]： Good evening.
Steven先生[S]：晚上好。
[D] Excuse me, sir. So you have got altogether four pieces of luggage?
D：對不起先生，您一共帶了4件行李是嗎?
[S] Yes.
[D] Ok.Leave it to me, sir. I』ll take care of your luggage.
D：好的，讓我幫您拿吧，我會照看好行李的。
[S] Thank you.
S：謝謝。
[D] Not at all. The Reception Desk is straight ahead.This way, please.
D：不客氣先生。總臺就在前面，這邊請。
場景二：
S：Excuse me，where is the restaurant?
S：對不起，請問餐廳在哪裡?
D：We have Chinese restaurant and a western-style restaurant.Which one do you prefer?
D：我們這裡有中餐廳和西餐廳，您更喜歡哪個呢?
S：I'd like to try some Chinese food today.
S：今天我想來點中國菜。
D：The buffet?
D：要自助的嗎?
S：Yes.
S：是的。
D：Is on the second floor.This way, please.
D：那在二樓，這邊請。
S： What are the hours at the restaurant?
S：幾點有飯吃呢?
D：Lunch 10∶30 a.m.to2∶00 p.m.;Dinner 5∶30 to 10∶00 p.m..
D：午餐是上午10點半到下午2點，晚餐是下午5點半到晚上10點。
S：Thank you.
D： You're welcome.