親切e-mail：I have received your mail.
官樣e-mail：Your complaint is being looked into.
親切e-mail：We are looking into your complaint.
官樣e-mail：You will receive your computer by next week.
親切e-mail：We are happy to have your order. We shipped it by July 21.
寫email最忌諱文縐縐，要打電話給人就用call，要去拜訪人就說visit，不要刻意用自以為正式但其實意思模模糊糊的字。模糊字：contact
清楚字：call／write／visit
模糊字：soon
清楚字：by March 15
03、言簡意賅，可以一個字就不要兩個字
大部分商業人士，每天都要閱讀大量e-mail。所以e-mail一定要寫得簡明扼要。與主題無關或者無助於e-mail目的之內容，請毫不留情的捨棄。
舉個例子：
冗長句：The paper jam had the effect of a destructive force onthe copy machine.
精簡句：The paper jam destroyed the copy machine.
冗長句：We have enclosed a brochure which shows further details of manufacture.
精簡句：The enclosed brochure shows further manufacture details.
04、詞彙樸實，用對方看得懂的關鍵字
每個行業都有自己的行話，寫e-mail時要確定別人懂不懂你的行話，也儘量不用華麗詞藻。西方人習慣使用樸實的語言。
舉個例子：
迂迴句：We look forward to a bright and glorious future of cooperation.
樸實句：We hope to have the opportunity to work with you inthe future.
迂迴句：The choice of exogenous variables in relation tomulti-collinearity is contingent upon the derivations of certain multiple correlation coefficients.
樸實句：Supply determines demand.
05、技巧表達，讓人覺得you're helpful
同樣一件事說法不同，得到回應就不同，有技巧的說法讓人樂於為你效勞。
舉個例子：
拙劣說法：In order to complete the claim you made, simply…
漂亮說法：To complete your transaction,…
拙劣說法：We want to get our check.
漂亮說法：To keep your account in the preferred customer class,send our check for NT$200,000 today.
06、起好標題，起一個專業的信件標題
也許很多人沒有意識到，e-mail的標題是很重要的一部分，郵件給對方的第一印象就是透過標題來完成。如果標題沒有內容，看起來像群組垃圾郵件，命運就是直接進入垃圾桶。
舉個例子：
不專業標題：How are you?
專業標題：Introduction: Our Product Offerings for Bright Ideas Imports
不專業標題：Can we work together?
專業標題：Proposal: Bright Ideas Imports—ABC『s Partnership Opportunity
以上就是今天給大家分享的關於郵件的小tips，除此之外，有時候，一個友好的郵件開頭，一個善意的郵件結尾、一些真誠的客套話，就能讓你的郵件人人愛看，看完之後還樂意幫你的忙。
下期C姐再給大家介紹「高情商的郵件開頭與結尾」怎麼表達
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