100條在跟國外客戶電話溝通時非常有用的英文短語

一個只專注於外貿開發信內容寫作的網站 www.hongbanzhuan.com

2020-07-01 15:02

外貿開發信郵件跟電話的關係在某些時候還挺緊密的，因為在使用外貿開發信的過程中，難免客戶或你可能需要打個電話溝通或確認一下某些事情，所以如果你既可以寫很好的開發信，又可以優雅地做簡單的電話交流，那麼你在潛在客戶眼中的專業度和好感將大大增加。

下面是一個精心挑選的商務或個人電話撥打和接聽的重要且實用短語清單，包括：

• starting and ending calls
• dealing with communication problems
• taking and leaving messages

電話溝通即使是對native speakers也是不容易的，對我們來說就更有挑戰了，但記住和練習以下最重要的電話短語可以使之變得相對容易一些。

01 開始電話

接電話

• Good morning/ afternoon/ evening. ABC Limited. Alex Case speaking. How can I help you?

說出你是誰（來電者）

• My name is Francis Cripps. I work for JUPG PLC.
• This is Francis Cripps (again), (calling) from JUPG PLC.
• Hi Alex. It’s Francis Cripps (from Finance/…) (again).

閒聊/在電話開始時展示友好

• How’s it/ the conference/ your week/ your project/… going?
• Did you have a good weekend/ trip/ holiday/…?
• How’s business?
• I heard that the weather there is much cooler/ that…
• I guess that you are really busy/ that…
• I’m (so) glad/ sorry/ happy/ relieved/ … to hear that.
• (That) sounds great/ terrible/ awful/ interesting/ nice/ encouraging/ fun/ …
• How about you?

在開始時表現出禮貌

• Thanks for calling me back.
• Thanks for getting back to me (so quickly).
• Sorry to phone so early in the morning (but…)
• Sorry it took me so long to get back to you.
• Sorry to ring again so soon (but…)
• Sorry to trouble you again (but…)

結束閒聊/順利進入正題

• So, what can I do for you today?
• Anyway, have you got a minute (to talk)?

說明打電話的原因

• I just got your message.
• I’m returning your call.
• Someone phoned me from this number.
• Anyway, I’m phoning about the meeting next week/ about…
• I’m calling to ask about the meeting next week/ to…
• So, did you see my email about the delivery/ about…?
• Well, just a quick call to say…
• Well, I was given your number by…
• I found your number…

要求與某人交談

• Can I speak to Kim Smith (in the Sales Department), please?
• Is Kim (Smith) there?
• I』d like to speak to someone about replacing our photocopiers/ about…
• I need to speak to someone in the shipping department/ in…

詢問來電者的姓名

• Sorry, I didn’t catch your name.
• May I ask who is calling?

詢問對方的姓名

• Sorry, who am I speaking to, please?
• Is that Kim (Smith)?
• Is this the right number for the HR department/ for…?
• Is that the… department/ division/ section/ team?
• Are you the right person to speak to about…?

02 電話正文

將呼叫者轉給正確的人

• Can I ask what it is concerning?
• Of course. I』ll (just) check if he’s available.
• Okay. I’m putting you through.
• I』ll connect you to… She should be able to help.

婉言拒絕交談請求

• I’m sorry but she’s away from her desk/ out of the office/ out of the country/ not in today. (She should be back…)
• I’m afraid he’s on another line/ her line is busy/….

留言/口述

• Can I leave a message?
• Can you tell her that…?
• Can you ask her to send me six hundred and fifty HYDV765s/ to…?
• My office number/ work number/ landline/ mobile (number)/ home phone is oh one double six treble one.
• My (postal) address is twenty three black new word bird park new line midtown capital b capital b capital p capital m.
• The URL is http colon double slash high dash life dot com slash alex underscore case.
• My (work/ personal) (e)mail address is alexcase all one word at outlook dot com.

接受留言/接受口述

• Does she have your number?
• Can I take a message?
• Shall I ask her to call you back?
• (Okay.) Got it (now) (,thanks).

如果你想找的人不在，你的其他回應

• No, that’s okay, thanks. I』ll (just) call again later. (Do you know when she will be available?)
• Actually, it’s quite urgent. Could you give me his mobile number?
• Is there anyone else I can speak to about…?
• Can I help you at all?

讓對方稍等

• Please hold the line. I』ll connect you to a member of our customer service staff/ I』ll check if she’s available/ I』ll…
• Just a moment while I get a pen and some paper/ while I find the file/ while I…. Okay, please go ahead.
• Just a minute. I’m (just) getting your account up on the screen/ I’m (just)…

檢查/澄清/不理解/處理溝通問題

• Can I check that back?
• Sorry, could you say that again (a little more slowly)?
• Sorry, can you repeat the first word/ the last part/…?
• … Is that right?
• Sorry, could you spell your family name/… (for me), please?
• Just to (double) check,…
• Sorry, is that B for Bobby (or V for virgin)/ one five (or five oh)/ two words (or all one word)/ …. (or…)?

談論書面資料（文件/網頁等）

• Do you have the information in front of you now?
• I’m sending you the document/ … right now.
• If you turn to page (number) three and look at the second paragraph,…

03 結束電話

結束接收信息

• Okay, I』ll make sure (that) he gets your message. (I’m sure he will get back to you soon.)

詢問對方是否已經結束，並對其進行回復。

• So, is there anything else (that I can help you with) (today)?
• (Okay then,) was there anything else (that you』d like to ask)?
• No, that’s all (for now), thanks.
• Actually, there is just one more thing….

順利結束電話（給出結束通話的理由）

• Anyway, it’s been great to talk, but I’m afraid I have a meeting in a few minutes/ I’m afraid I… (so…)
• I』d like to talk more about this but I’m afraid someone has just come in/ I’m afraid… (so…)
• That seems to have covered everything, thanks.
• That’s been really helpful, thanks.
• Okay, I won’t keep you any longer, then.

談論下一次聯繫/談論之後的跟進

• Can I call you back (a little) later?
• Could you possibly call again (a little) later?
• I』ll email you by the end of business today/ later (today)/ in the next couple of days/…
• (I can’t hear you very well). Shall we hang up and try again?
• I』ll check (…) and call you (right) back.
• Could you (possibly) find out and call me back?
• Please call again if you have any other questions/ problems/…
• I look forward to your call.
• Looking forward to hearing from you.
• Speak to you then/ tomorrow/ soon/ later/… (, then).
• See you then/ tomorrow/ soon/ on Monday/ there/… (, then).

結束時的禮貌/友好的用語

• Thanks for (all) your help.
• Thanks for calling/ your call.
• Sorry I couldn’t be more help.
• Have a good evening/ day/ weekend/….
• Bye (for now).

（來源：紅板磚開發信）

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