C=Front Office Clerk 前臺服務員 G=Guest 顧客
C：Good afternoon. Welcome to XX hotel. May I help you?
下午好！歡迎光臨 xx 酒店。能為您效勞嗎？
G：Yes, I』d like to check-in,pleae.
我要登記住宿。
C：Certaily,sir. May I have your name ,please?
好的，先生。請問大名？
G：I’m Lawrence Brown.
我叫勞倫斯.布朗。
C：Do you have a reservation with us. Mr. Brown?
布朗先生，您預訂了房間了嗎？
G：Yes, from tonight.
是的，預訂了。從今晚開始。
C：Just a moment please. I』ll check our reservation record. (After a while) Thank you for waiting, Mr.Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right?
請稍後，我檢查一下預訂記錄。(過了一會兒)讓您久等了，布朗先生。您預訂了從 3 月 5 日到 7
日 3 個晚上的雙床間，是這樣的嗎？
G：Exactly.
對。
C：Could you fill out the registration form, please?
請填寫這張登記表好嗎？
G：Fine(Fill the form)
好的(填寫表格)
C：How would you like to make payment?
您打算如何付款呢？
G：By American Express Card.
用美國運通信用卡。
C：May I take a print of the card ,please?
請讓我劃印一下你的卡，好嗎？
G：Sure, here you are.
好的，給你。
C：Thank you, Mr. Brown. Your room number is 2809.that’s on the 8th floor. A bellman will show you the room. Please enjoy your stay.
謝謝您，布朗先生。您的房間是 8 樓的 2809 好房，服務員會帶您過去，希望您住得愉快。
常用句型百寶箱 1. 入住基本應對1) You can just skip that, and I』ll fill it in for you later on.
你可以先不填這一項，我待會兒幫您補上。
2) Please sign at the bottom on the right hand side .
請在右下角籤名。
3) May I see some identifications?
我能看看您的身份證件嗎？
4) How would you like to make payment/settle your bill?
您打算如何付款呢？
5) In cash/By credit card/By traveler’s check.
用現金/用信用卡/用旅行支票。
6) Your bill will be paid by xx.
您的帳單將由 xx 支付。
7) Please sign at the Cashier’s Counter when you check out.
您退宿時請到收銀臺籤名。
8) Your room charge, including tax and service will paid by xx; but you have to settle the
incidental charges yourself.
您的房錢，包括稅金和服務費，將由 xx 支付，不過，雜費得由您自己支付。
9) Have an enjoyable stay./Please enjoy your stay here.
祝您住得愉快。
2. 有旅行社憑證的入住登記1) May I have the hotel voucher, please?
我能看看您得住店憑證嗎？
2) That will do.
有這個就可以了。
3) I’m afraid that this is only a confirmation note, but not a voucher.
恐怕這只是預訂確認單，不是住店憑證。
4) I’m very sorry , but could you settle your bill when you check out ,please?
很抱歉，還是請您結帳時付清帳單好嗎？
3. 旅行團的入住登記1) Who is the Tour Leader, pleae?
請問誰是領隊？
2) I』d like to reconfirm the schedule of your stay here.
我想再確認一下貴團在本店停留得安排表。
3) Is there any change in the number of your group?
貴團人數有變動嗎？
4) Is there any change in your schedule?
時間安排有什麼變動嗎？
5) Could you place your bags in front of you door by 8:30? We』ll have your luggage picked up.
請在早上 8：30 把行李放在門口好嗎？我們會派人去取。
6) Here are your room keys and meal coupons.
這是貴團得房間鑰匙和餐券。
7) May I have a Group Rooming List ,please?
能不能給我一份團體分房名單呢？
8) Is there anything else I can do for you?
您還有什麼其它吩咐嗎？
9) If I can be of any help ,please just let me know.
如果有什麼我能效勞的，請千萬別客氣。
4. 請客人等待1) I’m afraid that your room is not quite ready yet. Would you mind waiting ,please?
您要的房間恐怕還沒有完全準備好。您介意等一會兒嗎？
2) We have very sorry for the inconvenience.
很抱歉給你帶來不便。
5. 運送行李1) Let me help you with the luggage.
請讓我來幫您拿行李。
2) How many pieces of luggage do you have?
您一共有幾件行李？
3) Is that all your luggage?
行李都齊了嗎？
4) Is there anything valuable or breakable in your bag?
您得袋子有什麼貴重或易碎的物品嗎？
5) Would you mind taking this handbag with you?
您介意自己拿著這個手袋嗎？
6) Just a minute, please. I』ll bring a trolley/baggage cart.
請稍後。我去推一輛行李車來。
7) Shall I out your suitcase here?
我把您的旅行箱放在這裡好嗎？
（實習編輯：於曉偉）