R:Intercontinental Airlines. May I help you?
C:Yes. I'd like a round-trip ticket from New York to Miami, leaving on Thursday, the12th and returning on Saturday, the 14th.
R:OK. Let me check if there are seats available on those days. ...We have flights leaving Chicago at 10:15 a.m., noon, and 3:00 p.m.
C:The 10:15 flight would be the best.
R:OK. And returning from Miami, there are flights at 7:00 a.m., 12:30p.m., and 5:30 p.m.
C:Well... I'd like to take the 12:30 flight. How much will the ticket come to?
R:$426.
C:$426?!
R:But if you return on Sunday, you can take advantage of our weekend discount fare of $333.
C:That's quite a difference. But unfortunately, I have to come back on Saturday. Could you book me on that flight?
R:OK. May I have your last name and first initial, please?
C:Yes. The last name is Chen-C-H-E-N. And the first initial is, T, as in Tiger.
R:All right,Mr. Chen. You've booked on Flight 102 to Miami,leaving Chicago at 10
15 a.m. on the 12th; and returning from Miami on Flight 209 at 12
C:Do you accept VISA?
R:Yes. What's your card number,please?
C:It's 1234-5678-9098-7654.
R:And the expiration date?
C:October 2001.