許多規模較大的公司都會有一個接待員，我們通常稱作前臺(receptionist)。可不要小瞧這個職位，前臺的工作也是複雜多樣的。而且有個好的前臺對公司來說非常重要，因為前臺是訪客在公司接觸到的第一個人，前臺可是會左右客人對公司的第一印象哦。
Rose 就是 Modern Office Ltd。公司的前臺，現在我們來看看她是怎樣接待來訪客人的吧。
Dialogue 1
Mr. Hussein 與 Rose 所在公司的銷售經理 Mr. Shelli 預約在11:30會面，看 Rose 怎樣接待如約前來的 Mr. Hussein。
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is。
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。
ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the Manager's Secretary you are here。
(DIALS)
MARIA: Mr. Shelli's Office。
ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30.
MARIA: Mr. Omar Hussein?
ROSE: Yes, he's from the Gulf Trading Company。
MARIA: Oh, yes, that's right. I'll come and fetch him now。
ROSE: Thanks. (REPLACES PHONE) Mr. Shelli's secretary is coming down now。
MR HUSSEIN: Thank you。
MARIA: Mr. Hussein?
MR HUSSEIN: Yes, that's right。
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office。