MISQ是管理信息系統領域頂級期刊、SSCI檢索期刊，影響因子7.268，是世界商學院前100名研究能力評估參考的24種頂級期刊之一（由美國德克薩斯大學達拉斯分校發布，簡稱UTD24），是24種UTD期刊中影響因子最高的3種期刊之一。
備註：僅用於學術交流，原文版權歸原作者和原發表刊物所有
TheoryOn:A Design Framework and System for Unlocking Behavioral Knowledge ThroughOntology Learning
作者：Jingjing Li, Kai Larsen, and Ahmed Abbasi
Abstract：The scholarly information-seekingprocess for behavioral research consists of three phases: searching, accessing,and processing of past research. Existing IT artifacts, such as Google Scholar,have in part addressed the searching and accessing phases, but fall short offacilitating the processing phase, creating a knowledge inaccessibilityproblem. We propose a behavioral ontology learning from text (BOLT) designframework that presents concrete prescriptions for developing systems capableof supporting researchers during their processing of behavioral knowledge.Based upon BOLT, we developed a search engine— TheoryOn—to allow researchers todirectly search for constructs, construct relationships, antecedents, andconsequents, and to easily integrate related theories. Our design framework andsearch engine were rigorously evaluated through a series of data miningexperiments, a randomized user experiment, and an applicability check. The datamining experiment results lent credence to the design principles prescribed byBOLT. The randomized experiment compared TheoryOn with EBSCOhost and GoogleScholar across four information retrieval tasks, illustrating TheoryOn’sability to reduce false positives and false negatives during theinformation-seeking process. Furthermore, an in-depth applicability check withIS scholars offered qualitative support for the efficacy of an ontology-basedsearch and the usefulness of TheoryOn during the processing phase of existingresearch. The evaluation results collectively underscore the significance ofour proposed design artifacts for addressing the knowledge inaccessibilityproblem for behavioral research literature.
中文翻譯：行為研究的學術信息尋求過程包括三個階段：搜索，訪問和處理過去的研究。現有的IT工件（例如Google Scholar）已部分解決了搜索和訪問階段，但未能促進處理階段，從而造成了知識不可訪問性問題。我們提出了一種從文本學習行為本體（BOLT）的設計框架，該框架為開發系統提供了具體的處方，這些系統能夠在研究人員處理行為知識的過程中為其提供支持。基於BOLT，我們開發了一個搜尋引擎TheoryOn，以使研究人員可以直接搜索構造，構造關係，前因和結果，並輕鬆整合相關理論。我們的設計框架和搜尋引擎通過一系列數據挖掘實驗，隨機用戶實驗和適用性檢查得到了嚴格評估。數據挖掘實驗結果證明了BOLT規定的設計原則。這項隨機實驗在四個信息檢索任務中將TheoryOn與EBSCOhost和Google Scholar進行了比較，說明了TheoryOn在尋找信息過程中減少誤報和漏報的能力。此外，在現有研究的處理階段，與IS學者進行的深入適用性檢查為基於本體的搜索的有效性和TheoryOn的有用性提供了定性支持。評估結果共同強調了我們提出的設計工件對於解決行為研究文獻中的知識不可訪問性問題的重要性。
OrganizationalSensemaking in ERP Implementation: The Influence of Sensemaking Structure
作者：Barney Tan, Shan L. Pan, Wenbo Chen, and Lihua Huang
Abstract：Organizational sensemaking iscrucial to enterprise resource planning (ERP) implementation. This is becauseit enables the focal organization to gain an understanding of the uniquecontextual issues within and surrounding the organization, and continuouslymonitor and reinterpret these issues so that the approach to ERP implementationcan be modified or realigned accordingly. Yet, little attention has been paidto studying the nature and implications of this process. Using a case study ofthe ERP implementation journey of Shanghai Tobacco Corporation, a Chinesestate-owned enterprise, this paper explores the different ways in whichorganizational sensemaking can unfold in the context of ERP implementation.Analyses of our data suggest that the process of organizational sensemaking isinfluenced by a sensemaking structure, which consists of a technical structure(i.e., the technical foundation for sensemaking) and a social structure (i.e.,the behavioral norms and relational ties surrounding sensemaking). Thesensemaking structure, in turn, is influenced by the contextual conditionssurrounding ERP implementation. With its findings, this study contributes aprocess model of ERP implementation from a sensemaking perspective tocomplement the existing research, and provides indications to practice on theeffective implementation of ERP systems.
中文翻譯：組織意義的形成對於企業資源計劃（ERP）的實施至關重要。這是因為它使焦點組織可以了解組織內部和周圍的獨特上下文問題，並不斷監視和重新解釋這些問題，以便可以相應地修改或重新調整ERP實施方法。然而，很少有人關注該過程的性質和含義。本文以中國國有企業上海菸草公司的ERP實施歷程為案例，探討了在ERP實施過程中展現組織意義的不同方式。對我們數據的分析表明，組織意義形成的過程受意義形成結構的影響，該結構由技術結構（即意義形成的技術基礎）和社會結構（即行為規範和圍繞意義形成的關係）組成。反過來，意義制定結構則受圍繞ERP實施的環境條件的影響。憑藉其發現，本研究從感官角度為ERP實施的過程模型做出了貢獻，以補充現有研究，並為有效實施ERP系統提供了實踐指導。
11. 承諾和替換現有SaaS交付的應用程式：混合方法調查Commitmentand Replacement of Existing SaaS-Delivered Applications: A Mixed-MethodsInvestigation
作者：Xiao Xiao, Saonee Sarker, Ryan T. Wright, Suprateek Sarker, and BabuJohn Mariadoss
Abstract：As the highest level of cloudcomputing delivery model, Software-as-a-Service (SaaS) has gained considerablepopularity in the industry as a new way of deploying IT solutions, due to itslow cost and high elasticity. However, the new business model associated withSaaS highlights the importance for SaaS vendors to understand how to retaincustomers in a hyper-competitive market. In particular, increasing customerretention and preventing customers from replacing the adopted SaaS applicationshas become a crucial task for all SaaS vendors. In this study, using amixed-methods approach, and drawing on the cognitive–affective–conative– action(CACA) framework, we investigate the IS replacement phenomenon in the contextof SaaS-delivered applications. Our qualitative study allows us to develop anIS-centric view of customer commitment by differentiating betweenorganizations』 commitment to the SaaS application and to the cloud computingtechnology in general, while the subsequent quantitative study validates thedifference between the two types of commitment and helps understand how theytogether influence organizations』 intentions to replace a SaaS application. Ourresults generate important theoretical implications for research on ISreplacement and clarifies the concept of customer commitment. We also offerpractical guidelines to SaaS vendors on how to retain customers so as tosurvive/thrive in this competitive market.
中文翻譯：作為最高級別的雲計算交付模型，軟體即服務（SaaS）由於其低成本和高彈性而作為一種部署IT解決方案的新方法而在業界獲得了相當大的普及。但是，與SaaS相關的新業務模型突出了SaaS供應商了解如何在競爭激烈的市場中留住客戶的重要性。特別是，增加客戶保留率並防止客戶更換已採用的SaaS應用程式已成為所有SaaS供應商的關鍵任務。在這項研究中，我們採用混合方法，並利用認知，情感，行動和行動（CACA）框架，研究了在SaaS交付的應用程式中IS替換現象。我們的定性研究使我們能夠通過區分組織對SaaS應用程式的承諾與總體上對雲計算技術的承諾來建立以IS為中心的客戶承諾視圖，而隨後的定量研究驗證了兩種承諾類型之間的差異並有助於了解它們如何共同影響組織替換SaaS應用程式的意圖。我們的結果為IS更換研究產生了重要的理論意義，並闡明了客戶承諾的概念。我們還為SaaS供應商提供實用指南，說明如何留住客戶，以便在這個競爭激烈的市場中生存/繁榮。
12. 推薦系統可以降低醫療費用嗎？時間壓力和成本透明性在處方選擇中的作用CanRecommender Systems Reduce Healthcare Costs? The Role of Time Pressure and CostTransparency in Prescription Choice
作者：Lina Bouayad, Balaji Padmanabhan, and Kaushal Chari
Abstract：This paper presents and synthesizesresults from three studies (two controlled experiments and one interview) onusing recommender systems to reduce healthcare costs at prescription time,while taking time pressure into account. All of our subjects were realpracticing physicians, nurse practitioners, or physician assistants. Acrossthese studies, a total of 160 medical practitioners used a system that providesrecommendations for medications along with associated cost information. Themain finding was a general tendency among practitioners to reduce healthcarecosts by prescribing lower cost medications when cost information is providedby a recommender system. The time pressure faced daily by prescribers, however,appears to impact the use of recommendations by nurse practitioners andphysician assistants more than it does physicians. These results havesignificant implications for cost reduction in healthcare and for the design ofeffective real-time healthcare recommender systems.
中文翻譯：本文介紹並綜合了三項研究（兩項受控實驗和一項訪談）的結果，這些研究涉及使用推薦系統以減少處方時的醫療費用，同時考慮了時間壓力。我們所有的受試者都是真正的執業醫師，執業護士或醫師助手。在這些研究中，總共有160位醫生使用了一個系統，該系統提供藥物建議以及相關的費用信息。主要發現是從業者普遍傾向於在推薦系統提供費用信息時通過開出價格較低的藥物來降低醫療費用。然而，開處方者每天面臨的時間壓力似乎比醫生更能影響護士從業人員和醫師助理對建議的使用。這些結果對於降低醫療保健成本以及設計有效的實時醫療保健推薦系統具有重要意義。
13. 數位化對內容市場的影響：價格，利潤和社會福利TheImpact of Digitization on Content Markets: Prices, Profit, and Social Welfare
作者：Shivendu Shivendu and Ran (Alan) Zhang
Abstract：The pervasiveness of the Internetand digitization has revolutionized the delivery and consumption of informationgoods. In this paper, we study the impact of digitization and the shift inconsumers』 preferences for the digital medium on outcomes including socialwelfare in content markets. We consider a publisher who offers informationgoods in the physical and the digital media and also in a bundle of physicaland digital media in a market where consumers are heterogeneous in both theirvaluations for content and their preferences for media. We find that thepublisher’s optimal content-medium strategy is to offer the content only in thedigital medium under some market conditions, and to offer the content in abundle of media and the digital medium under other conditions. Interestingly,while the price of the bundle of media increases with the marginal cost of thephysical medium, the price of the digital medium may decrease when the marginalcost of the physical medium is sufficiently large. Surprisingly, we find thatconsumer surplus can decrease as the proportion of digital-savvy consumers(consumers who prefer the digital medium over the physical medium) increases,and social welfare may have a discrete decrease when the proportion ofdigital-savvy consumers is sufficiently large. Counter to intuition, when moreconsumers prefer the digital medium, while the digital price may have adiscrete increase, the price of the bundle may have a discrete decrease.
中文翻譯：網際網路的普及和數位化徹底改變了信息產品的交付和消費。在本文中，我們研究了數位化的影響以及消費者對數字媒體偏好的轉變對包括內容市場中的社會福利在內的結果的影響。我們考慮一個發布者，該發布者在物理和數字媒體以及在物理和數字媒體捆綁中提供信息商品的市場中，消費者對內容的評估和對媒體的偏愛都不相同。我們發現，發行商的最佳內容媒介策略是在某些市場條件下僅在數字媒體中提供內容，而在其他條件下以一捆媒體和數字媒體提供內容。有趣的是，雖然介質捆綁的價格隨著物理介質的邊際成本而增加，但是當物理介質的邊際成本足夠大時，數字介質的價格可能會降低。令人驚訝的是，我們發現，隨著精通數字的消費者（喜歡數字媒體而不是物理媒體的消費者）的比例增加，消費者剩餘會減少，而精通數字的消費者的比例足夠大時，社會福利可能會離散減少。。與直覺相反，當更多的消費者更喜歡數字媒體時，雖然數字價格可能會有離散的增長，但捆綁包的價格可能會有離散的下降。
14. 推薦系統在電子市場中的信息性作用：對競爭者的好處或弊端InformativeRole of Recommender Systems in Electronic Marketplaces: A Boon or a Bane forCompeting Sellers
作者：Lusi Li, Jianqing Chen, and Srinivasan Raghunathan
Abstract：Recommender systems have become thecornerstone of electronic marketplaces that sell products from competingsellers. Similar to traditional advertising, recommender systems can introduceconsumers to new products and increase the market size which benefits sellers.This informative role of recommender systems in electronic marketplaces seemsattractive to sellers because sellers do not pay the marketplaces for receivingrecommendations. We show that in a marketplace that deploys a recommendersystem helping consumers discover the product that provides them the highestexpected net utility, sellers do not necessarily benefit from the 「free」exposure provided by the recommender system. The impacts of the recommendersystem are the result of a subtle interaction between advertising effect andcompetition effect. The advertising effect causes sellers to advertise less ontheir own and the competition effect causes them to decrease prices in thepresence of a recommender system. Essentially, sellers 「pay」 in the form ofmore intense price competition because of the recommender system. Furthermore,the competition effect is exacerbated by the advertising effect because therecommender system alters a seller’s own strategies related to advertisingintensity and price from being strategic substitutes in the absence of therecommender system to being strategic complements in its presence. As a resultof these two effects, we find that sellers are more likely to benefit from therecommender system only when it has a high precision. The results do not changequalitatively whether sellers use targeted advertising or uniform advertising.However, we find that a recommender system that benefits sellers when they donot employ targeted advertising may actually hurt them when they adopt targetedadvertising with a high precision. On the other hand, in the presence of therecommender system, an increase in sellers』 targeting precision beyond athreshold softens price competition, increases seller profits, and reducesconsumer surplus. Finally, we find that when the recommender system assigns alarger weight to product fit than price, the adverse impacts of the recommendersystem on sellers are mitigated, thereby expanding the region in the parameterspace where the recommender system is beneficial to sellers.
中文翻譯：推薦系統已成為銷售競爭對手產品的電子市場的基石。與傳統廣告類似，推薦系統可以向消費者介紹新產品並增加市場規模，從而使賣方受益。推薦系統在電子市場中的這種信息性角色對賣方似乎很有吸引力，因為賣方不為接收推薦而向市場付款。我們表明，在部署了推薦系統以幫助消費者發現可為他們提供最高預期淨效用的產品的市場中，賣方不一定會從推薦系統提供的「免費」風險中受益。推薦系統的影響是廣告效果和競爭效果之間微妙相互作用的結果。廣告效應使賣方自己減少廣告，而競爭效應使賣方在存在推薦系統的情況下降低價格。本質上，由於推薦系統，賣方以更激烈的價格競爭形式「支付」費用。此外，廣告效果會加劇競爭效果，因為推薦系統會將賣方自己與廣告強度和價格有關的策略從沒有推薦系統的情況下作為戰略替代者變為存在時的戰略補充。由於這兩種影響，我們發現，只有在推薦系統具有較高的準確性時，賣方才更有可能從推薦系統中受益。無論賣方使用定向廣告還是統一廣告，結果都不會發生質的變化。但是，我們發現，當賣方不採用定向廣告時，使賣方受益的推薦系統實際上可能會在他們採用高精度定向廣告時對他們造成傷害。另一方面，在存在推薦系統的情況下，賣方瞄準精度的提高超過了閾值，從而軟化了價格競爭，增加了賣方利潤並減少了消費者剩餘。最終，我們發現，當推薦系統給產品分配的權重大於價格時，可以減輕推薦系統對賣方的不利影響，從而擴大參數空間中對賣方有利的區域。
15. 遊戲化對口碑貢獻者的感知和口碑消費者行為的影響Impactof Gamification on Perceptions of Word-of-Mouth Contributors and Actions ofWord-of-Mouth Consumers
作者：Lei Wang, Kunter Gunasti, Ramesh Shankar, Joseph Pancras, and RamGopal
Abstract：Gamification has been shown toencourage contributions of user-generated reviews (word-of-mouth: WOM) invarious domains, including travel and leisure related platforms (Foursquare,TripAdvisor), e-commerce (Amazon), and auctions (eBay). WOM contributors writereviews about products/services provided by business venues and WOM consumersread reviews and use them to form attitudes and make purchase decisions.Gamification elements such as points and badges, awarded to WOM contributorsfor various reasons, and displayed to WOM consumers, have a dual role in WOMcontext. First, points awarded for user contributions help motivate WOMcontributors to increase their participation. Second, badges awarded to usersfor visiting business venues signal prior experience or competence, and theyhelp determine how WOM consumers perceive WOM contributors and form theirjudgments based on the reviews. While the first role of gamification (i.e.,motivating users) has been widely studied, the impact of WOM presented along withgamification elements on the perceptions and behavior of the target audience,WOM consumers, has not been examined. This is important to businesses that arelooking to attract customers. Drawing on social psychology literature, we showthat gamification symbols signaling experience that accompany WOM leads toperceptions of positive WOM contributors as more competent. This leads toimportant changes in behavioral outcomes such as willingness to visit/buy andwillingness to recommend the reviewed outlets.
中文翻譯：事實證明，遊戲化鼓勵各種領域的用戶生成的評論（口碑：WOM），包括旅行和休閒相關平臺（Foursquare，TripAdvisor），電子商務（Amazon）和拍賣（eBay）。 WOM貢獻者撰寫有關營業場所提供的產品/服務的評論，而WOM消費者閱讀評論並使用它們形成態度並做出購買決定。出於各種原因授予WOM貢獻者並顯示給WOM消費者的遊戲化元素（如積分和徽章）在WOM上下文中具有雙重作用。首先，因用戶貢獻而獲得的積分有助於激勵WOM貢獻者增加其參與度。其次，授予訪問企業場所用戶的徽章標誌著先前的經驗或能力，它們有助於確定WOM消費者如何看待WOM貢獻者並根據評論做出判斷。儘管已經廣泛研究了遊戲化的首要作用（即激勵用戶），但尚未研究與遊戲化元素一起呈現的WOM對目標受眾（WOM消費者）的感知和行為的影響。對於希望吸引客戶的企業而言，這一點很重要。利用社會心理學文獻，我們發現，信號化表示WOM所伴隨的經歷的遊戲化符號會導致對積極的WOM貢獻者的感覺更加勝任。這導致行為結果發生重大變化，例如訪問/購買的意願以及推薦經過審查的商店的意願。
16. 對等人工製品的演化軌跡：群體組成，軌跡探索和人工製品質量TheEvolutionary Trajectories of Peer-Produced Artifacts: Group Composition, theTrajectories' Exploration, and the Quality of Artifacts
作者：Ofer Arazy, Aron Lindberg, Mostafa Rezaei, and Michele Samorani
Abstract：Members of an online communitypeer-produce digital artifacts by negotiating different perspectives andpersonal knowledge bases. These negotiations are manifested in the temporalevolution of the peer-produced artifact. In this study, we conceptualize theevolution of a digital artifact as a trajectory in a feature space. Ourtheoretical frame suggests that, through negotiations, contributors』 actions「pull」 the trajectory and shape its movement in the feature space. Wehypothesize that the type of contributors that work on a focal articleinfluences the extent to which that article’s trajectory explores alternativepositions within that space, and that the trajectory’s exploration is, in turn,associated with the artifact’s quality. To test these hypotheses, we analyzedthe trajectories of wiki articles drawn from two peer-production communities,Wikipedia and Wikia, tracking the evolution of 242 paired articles for over adecade during which the articles went through 536,745 revisions. We found thatthe contributors who are the most likely to increase the trajectory’s explorationare those that (1) return to work on the focal artifact and (2) areunregistered members in the broader online community. Further, our results showthat the trajectory’s exploration has a curvilinear association with articlequality, indicating that exploration contributes positively to quality, butthat the effect is reversed when exploration exceeds a certain level. Theinsights derived from this study highlight the value of an artifact-centricapproach to increasing our understanding of the dynamics underlyingpeer-production.
中文翻譯：在線社區的成員通過協商不同的觀點和個人知識庫來產生數字產品。這些協商體現在同伴產生的偽像的時間演變中。在這項研究中，我們將數字工件的演變概念化為特徵空間中的軌跡。我們的理論框架表明，通過談判，貢獻者的行為會「拉」出軌跡並塑造其在特徵空間中的運動。我們假設從事重點文章工作的貢獻者類型會影響文章的軌跡探索該空間內其他位置的程度，並且軌跡的探索又與工件的質量有關。為了檢驗這些假設，我們分析了來自兩個對等生產社區Wikipedia和Wikia的Wiki文章的軌跡，跟蹤了242對配對文章在過去十年中的發展過程，在此期間文章經歷了536,745次修訂。我們發現，最有可能增加軌跡探索力的貢獻者是（1）回到焦點人工製品上工作，以及（2）在更廣泛的在線社區中未註冊的成員。此外，我們的結果表明，軌跡的探索與物品質量之間存在曲線關係，這表明探索對質量有積極貢獻，但是當探索超過一定水平時，效果就會逆轉。這項研究得出的見解凸顯了以人工製品為中心的方法的價值，可提高我們對同伴生產的基本動力的理解。
17. 企業系統實施和員工工作成果：使用工作應變模型了解正式和非正式支持結構的作用EnterpriseSystem Implementation and Employee Job Outcomes: Understanding the Role ofFormal and Informal Support Structures Using the Job Strain Model
作者：Tracy Ann Sykes
Abstract：Understanding how support structuresinfluence job outcomes in the context of enterprise system (ES) implementationsis important if we are to advance the rate of success of such implementations.This paper examines how support structures—conceptualized as formal supportstructures (FSS) and informal support structures (ISS)—affect job outcomes in theshakedown phase of an ES implementation by drawing on the job strain model.Prior research on the job strain model suggests job characteristics (i.e., jobcontrol and job demand) and social support together affect job outcomes. Amodel of these effects on three post-implementation job outcomes (i.e., jobstress, job satisfaction, and job performance) is developed. Data were obtainedfrom 152 employees in a longitudinal field study at a large multinational firm.Results show that FSS do not have a direct influence on job outcomes, butinteract with job demand to influence all three job outcomes. ISS have directand interaction effects on all three employee job outcomes. The effect of FSSand ISS on employee job outcomes is mediated by job demand and job characteristicspartially mediate the effect of ISS and FSS on employee job outcomes.
中文翻譯：如果我們要提高此類實施的成功率，那麼了解支撐結構如何在企業系統（ES）實施中影響工作成果非常重要。本文通過利用工作壓力模型，研究了支持結構（概念化為正式支持結構（FSS）和非正式支持結構（ISS））如何在ES實施的精簡階段影響工作成果。對工作壓力模型的先前研究表明工作特徵（即工作控制和工作需求）和社會支持共同影響工作成果。建立了對三個實施後工作成果（即工作壓力，工作滿意度和工作績效）的影響模型。數據來自一家大型跨國公司的152名員工的縱向調查。結果表明，FSS不會直接影響工作成果，但會與工作需求互動以影響所有三個工作成果。 ISS對所有三個員工的工作成果都有直接和互動的影響。 FSS和ISS對員工工作成果的影響是由工作需求所介導的，工作特徵部分地調節了ISS和FSS對員工工作成果的影響。
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