詢盤是外貿們與買家的「第一次親密接觸」，當然這個很有可能是由於你在信中的產品描述或者價格，亦或者其他措辭方面吸引到了買家，但是要想最後成交，就需要你通過優質的服務增強買家下單決心，用最真誠的服務贏得買家的訂單！
詢盤的回覆有幾點原則，簡單概括如：
1、回復及時（給買家發送詢盤的24小時內是黃金時間）
2、內容專業（清晰、簡潔、完整）
3、格式規範（別忽略問候語，結束語等細節）
這裡我們細節就不展開來說了，下面就收集了一些詢盤迴復模板，與各位小夥伴分享：
01 回應買家砍價
Dear x,
Thank you for your interests in my item.
I am sorry but we can’t offer you that low price you asked for.
We feel that the price listed is reasonable and has been carefully calculated and le**es me limited profit already.
However, we』d like to offer you some discounts on bulk purchases.
If your order is more than X pieces, we will give you a discount of xx% off.
Please let me know for any further questions. Thanks.
Sincerely,
(name)
02 客戶催促下單，但產品庫存不多
Dear X,
Thank you for your inquiry.
Yes, we h**e this item in stock. How many do you want? Right now, we only h**e X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!
Best regards,
(name)
03 客戶所要產品斷貨
Dear X,
We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be **ailable again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well.
You can click on the following link to check them out.
http://www.…
Please let me know for any further questions. Thanks.
Best Regards,
(Your name)
04 回復不夠及時，24小時後
由於周末導致回復不夠及時,先表示歉意（因為錯過了最佳24小時回復時間所以可通過主動打折的方式贏取客戶。）
Dear X,
I am sorry for the delayed response due to the weekend.
Yes, we h**e this item in stock. And to show our apology for our delayed response, we will offer you 10% off. Please place your order before Friday to enjoy this discount.
Thank you!
Please let me know if you h**e any further questions. Thanks.
Best Regards,
(Your name)
05 提醒買家及時付款
1）Dear X,
We appreciated your purchase from us.
However, we noticed you that h**en’t made the payment yet.
This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.
If you h**e any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.
Thanks again!
Looking forward to hearing from you soon.
Best Regards,
(Your name)
2）Dear X,
We appreciate your order from us. You h**e chosen one of the bestselling products in our store. It’s very popular for its good quality and competitive price. Right now, we only h**e X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon.
We noticed that you hadn’t finished the payment process for the order. We』d like to offer you a 10% discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or h**e any questions, please let us know.
Best Regards,
(your name)
PS: We are one of the biggest suppliers on Dhgate. With more than 3 years』 experience in world trade, we are able to provide the best prices, the highest quality and the superior service. We inspect our products before shipping them out and provide a 1 year warranty for all products. We promise to give you a full refund if the products are not as described.
If you h**e any questions, please contact us; we are happy to help you.
06 關於支付，提醒折扣快要結束
Hello X,
Thank you for the message. Please note that there are only 3 days left to get 10% off by making payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). Please make the payment as soon as possible. I will also send you an additional gift to show our appreciation.
Please let me know for any further questions. Thanks.
Best regards,
(Your name)
07 合併支付及修改價格操作
Dear X,
If you would like to place one order for many items, please first click "add to cart", then 「buy now」, and check your address and order details carefully before clicking 「submit」. After that, please inform me, and I will cut down the price to US$XX. You can refresh the page to continue your payment. Thank you.
If you h**e any further questions, please feel free to contact me.
Best Regards,
(Your name)
08 說明海關稅的情況
Dear X,
Thank you for your inquiry and I am happy to contact you.
I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations.
First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items.
Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office.
I appreciate for your understanding!
Sincerely,
(Your name)
09 訂單超重導致無法小包免郵的回覆
Dear X,
Unfortunately, free shipping for this item is un**ailable; I am sorry for the confusion.
Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg.
You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.
If you h**e any further questions, please feel free to contact me.
Best Regards,
(Your name)
10 告知買家已發貨
Dear X,
Thank you for shopping with us.
We h**e shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!
If you h**e any further questions, please feel free to contact me.
Best Regards,
(Your name)
（來源： e棧電商解讀）
以上內容屬作者個人觀點，不代表雨果網立場！