首先，職場口語比通用英語在遣詞造句上更有講究。即便在中文的語言環境中，職場話術也不同於日常用語：這其中利益的牽扯，專業性的展現，與對方的親疏關係都會影響你的措辭。英語同樣如此。
總體而言，在詞彙方面，職場口語會比日常口語高一個檔次，也就是會適當多用一些「大詞」。例如: (GE: General English BE: Business English)
-I got your email last night. (GE)
-I received your email last night. (BE)
-There are a few things on the agenda that I would like to talk about with you. (GE)
-There are a few items on the agenda that I would like to discuss with you. (BE)
-Mary has given me my travel plans. (GE)
-Mary has provided me with my itinerary. (BE)
這些「大詞」平時要怎麼積累呢？其實在學習通用英語時，已經有一定基礎了，上面出現的receive, item, discuss, provide, itinerary你發現自己也已經全部掌握，只是可能沒有意識到它們是get, things, talk about, give, travel plan的升級版。
除去這種 「大詞」外，職場口語中大量保留了日常口語中的「小詞」，它們的含義與用法並沒有本質改變，只不過將使用背景從生活場景切換到商務場合。例如：
Our job is to make sure that your shipment can get to you without delay. (to arrive)
Could you just stop it! The noise really gets to me. (to affect/ influence adversely)
Richard, shall we go through all the details one more time? (to examine)
I wish I had thought this through. I’m sorry. (to consider thoroughly)
Emma will be back at once, hang on for a second. (to wait)
…So fellows, it’s been a tough year and it’s a great achievement to hang on to what we already have. (to keep)
如何辨別這些「大小詞」呢？這就取決於How much you’re exposed to these words了。我們平時可能沒有機會真真正正地接觸到那麼多的正式商務場合，但是各式各樣的商業英文電影提供了很好的資源。無論是風起雲湧的股票市場，還是平日可見的辦公室文化，都可以在電影場景中找到依託，給人身臨其境的感覺。
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