亞馬遜上如何移除中差評

我們先來了解一下什麼樣的差評是可以被移除的，並不是所有的差評都能被移除的，所以了解這些對我們成功移除差評是很有幫助的。
1. The feedback includes words commonly understood to be obscene or profane.
評價中包含淫穢和猥褻的詞語 。如: I finally receive the parcel from the stupid seller , shit quality , very disappointed.
2. The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.
評價中包含了我們賣家私人信息，如郵箱，電話號碼 ，全名等信息。
3. The entire feedback comment is a product review.
全部的Feedback只針對產品，沒有提到賣家的服務, 如：這件衣服跟我想像的顏色不一樣，但如果評價到了賣家的服務就不可能移除,。 如： 派送太慢了，而且衣服跟我想像的顏色不一樣。
4. The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement.
FBA引起的物流問題亞馬遜不會幫你將差評移除，但是會幫你將差評劃掉，然後一行字: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.

5. 有些顧客在留評價的時候在 arrive on time , item as described , customer service 這三項中都寫的YES ，然後又留一個差評給你，像這種通常也可以發給CASE給亞馬遜要求移除。但是如果這三項有一項是NO的話，差評移除的機率就很低了。
6. 還有一種情況是顧客威脅我們說不怎麼怎麼樣就給差評，我們可以將這樣的話截圖直接交給亞馬遜處理，同時如果賣家向客戶提供一些好處讓客戶消除好評，這種做法被亞馬遜查到了是會對帳戶有影響的, 情節嚴重話會導致帳戶被移除銷售權限的。
亞馬遜原文規定： You may request that a buyer remove feedback. However, you may not offer nor pay any incentive to a buyer for either providing or removing feedback。
7. 我們建議買家留差評後賣家積極主動的和買家溝通，爭取和買家達成一致協議，讓他把差評移除，(留差評後60天內買家可以移除該差評)賣家向亞馬遜申請移除差評成功以後，亞馬遜是會郵件通知買家賣家雙方，而買家有權利再一次留評。為了避免激怒客戶建議過幾天再去申請差評移除。
了解到了什麼樣的差評可以移除，下面我們來看一下如何在後臺操作移除差評：
1，登陸到亞馬遜的後臺，每一頁的最底部都有個contact seller support：
2，點擊contact seller support/Get support進去，選擇selling on amazon：

3，選擇customers and orders下面的customer feedback，再輸入需要移除差評的訂單號，點擊search：

4，按照亞馬遜的格式要求填好信息後點擊Send提交申請：

以上就是提交移除差評的步驟。
如果有買家願意主動幫我們移除差評，又不知道該如何移除差評可以讓買家按照如下步驟：
If a buyer agrees to remove the feedback, you can provide them with thesestep-by-step instructions:
1. Go to Amazon.com and click Your Account in the upper-right hand corner.
2. Click Your Orders.
3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears.
4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date.
5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears.
6. Select a reason for removing the feedback, and then click Remove Feedback.