在外貿催款時,有什麼技巧呢?
一.外貿催款要「鑽」,要有窮追不捨的精神。
我從實踐中摸索出了對債務人(業務當事人、主管負責人、財務負責人)實行「三緊跟」的戰略,即緊跟在辦公室裡,緊跟在吃飯上廁所的後面,緊跟在下班回家的途中。雖說有些過份,不得已而為之啊!滴水石穿,繩鋸木斷,有時確也起到了「功夫不負有心人」的作用。
二.外貿催款要「柔」。
從道義上講,欠別人的款,心有歉意,理應對債權人禮賓相待。但不少欠債單位,有的對你板著老臉,有的對你不屑一顧,有的甚至不讓你進門!收債人此時就得屈尊就下,用兵之計,攻心為上,說盡人間好話暖語,賠上一個真誠的笑臉,對那「三種人」實施「情感投資」,精誠所至,為爭金石所開。
三.外貿催款要「韌」。
清收欠款是一項長期艱苦的業務,討債人要有一種堅韌不拔的毅力,哪怕別人無理地把你象打發乞兒一般,也須忍辱負重,堅守陣地。臨陣逃脫,則會前功盡棄。看見了一絲曙光,決不放過機會,同時要學會訴苦,不能同情對方,相反要讓對方同情。
四.外貿催款要直接:
催款不是什麼見不得人的事,也沒有什麼妙語,最有效的方式就是有話直說,千萬別說對不起,或繞彎子。
五.外貿催款要知根知底:
在採取行動前,先弄清造成拖欠的原因。是疏忽,還是對產品不滿,是資金緊張,還是故意,應針對不同的情況採取不同的收帳策略。
六.外貿催款要找初始聯繫人:千萬別讓客戶互相推諉牽著鼻子走。
七.外貿催款要避免行為過激:不要做出過激的行為。催款時受了氣,再想辦法出出氣,甚至做出過激的行為,此法不可取。臉皮一旦撕破,客戶可能就此賴下去,收款將會越來越難。
八.外貿催款要不怕因催款而失去客戶:到期付款,理所當然。害怕催款引起客戶不快,或失去客戶,只會使客戶得寸進尺,助長這種不良的習慣。其實,只要技巧運用得當,完全可以將收款作為與客戶溝通的機會。當然,如果客戶堅持不付款,失去該客戶又有大不了的?
九.外貿催款要當機立斷:及時中止供貨,特別是針對客戶「不供貨就不再付款」的威脅;否則只會越陷越深。
十.收款時間至關重要,堅持「定期收款」的原則。時間拖得越久,就越難收回。國外專門負責收款的機構的研究表明,收款的難易程度取決於帳齡而不是帳款金額,2年以上的欠帳只有20%能夠收回,而2年以內的欠帳80%能夠收回。
此外,還有一些避免欠款的技巧
要全額付款:
收不到款最大的失策之一是要求先付一部分款。經驗證明,應該要求全額付款,雖說拿到一點總比一點沒拿到好,卻不如收回更多。
收款也有競爭性:
只要客戶還在營業,他總得向供貨商付款。如果你沒有收到錢,那他肯定給了別人。獲得優先付款機會的供應商通常是與客戶保持長期良好業務關係和個人關係的企業,因為誰都不願意跟朋友鬧翻臉。
如果上面的方法都不能讓你收到帳款,建議你求助於專業收帳人員或訴諸法律。
總有一些騙子和不講理的客戶存心賴帳不還,與他們講理無異於「對牛彈琴」,採取正常的收款方法往往難於奏效,而一些很不正規、甚至別出心裁的催帳方式則有奇效。因此,當收款難度較大時,可以請那些有特殊收款能力和豐富收款經驗的「專業收帳人員」去收帳。如果此法仍不能奏效,剩下的唯一選擇就是直接訴諸法。
外貿催款信怎麼寫?
一、外貿催款信怎麼開頭:
Again we call your attention to your payment due April 30.
We again call your attention to the following invoices which, according to our records, are still unpaid well beyond our normal terms:
Once again, we ask for your cooperation in paying your account which is now more than two months past due.
We have not received any response from you to the recent reminder we sent you on May 20 about your overdue account.
You did not respond to our first reminder of your overdue balance of $2578.50.
You have not answered my previous letters asking for payment on your $2578.50 purchase.
二、催款信中說什麼理由
Would you please let us have an explanation of why the invoice is still outstanding?
Please let us know why the balance has not been cleared.
We would like to know if there is a reason for your delay in paying your long overdue account.
三、一封溫和的外貿催款信怎麼寫
I am sure it is not your intention to ignore past due notices at the expense of your credit standing.
I am sure you are not intentionally trying to make our work difficult, but that's what it amounts to.
We realize that financial conditions in your firm have not been good recently. By now, however, we feel you should be able to start paying again.
Perhaps you have overlooked these past due payments. It would be only fair to pay them now.
To avoid an unfavorable report of your credit records, we suggest an immediate payment of the amount due.
四、一封堅定的外貿催款信怎麼寫
We can no longer allow this account to continue to go unpaid.
To continue your open accounts it is necessary that they be paid within 60 days as agreed when they are opened.
It is essential that this account be settled at once to avoid any problem with your credit standing.
In this case, we have no alternative but to withdraw credit privileges.
The delinquent status of your account will leave us no alternative but to remove your company from our list of credit customers.
五、外貿催款信怎麼結尾
We would greatly appreciate your prompt payment.
We are counting on your cooperation in making a prompt payment. Please send us your payment today, or at least let us know your reason for the delay.
Please restore our confidence in you and maintain your good credit rating by sending us your payment now.
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