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China has the world's largest express delivery sector, accounting for more than 40 percent of the world's total delivery volume. Express delivery in China is Cheap and Fast. The country have more than 35000 courier express companies that make this speedy delivery possible. They whiz through the cities on their three-wheeled electric trucks, and go door-door delivering and picking parcels.
中國擁有世界上最大的快遞業務，佔全球總交付量的40％以上。 在中國快遞是便宜又快捷的。 該國擁有超過35000家快遞公司，使這種快速交付成為可能。 他們用三輪電動車穿梭在城市，然後上門送貨和取包裹。
But for Expats living in China, sending out documents or packages through express is a challenge, mainly due to language barrier and lack of understanding. Expats in China mostly rely on their Chinese friends to help them send out express. If you are our Chinese reader, forward this article to your foriegn friends. So, here is the simple guide on how you can set up a shipment easily through WeChat!
但對於居住在中國的外籍人士來說，通過快遞發送文件或包裹是一項挑戰，主要是由於語言障礙和缺乏理解。 中國的僑民大多依靠他們的中國朋友來幫助他們發快遞。 如果您是我們的中國讀者，請將此文章轉發給您的朋友。 這裡有關於如何通過微信輕鬆發快件的指南！
Please Note: This tutorial’s screenshots will be based on the UI from the IOS app, the method should be the exact same for Android or other operating systems. Some UI changes might occur due to app updates over time.
ShunFeng Express (SF Express)
順豐速運
ShunFeng Express (SF Express) is a great company to use when you need to send documents or package quickly and securely. ShunFeng Express is not the cheapest, but they are the fastest popular shipping service to use in China.
順豐快遞（順豐速運）是一家很棒的公司，可以在您需要快速安全地發送文件或包裹時使用。 順豐快遞不是最便宜的，但它們是在中國使用最快的熱門航運服務。
Step 1: Open Wechat & Go To Contacts
Open the app and tap the Contacts icon on the bottom navigation bar.
Step 2: Search Bar
Tap the search bar at the top of the screen.
Step 3: Official Accounts
Tap on Official Accounts.
Step 4: Search For Account
Search for the name of the shipping company: 順豐. You may also use pinyin to seach: shunfeng.
Step 5: Select Official Account
Make sure the account has the official logo. Refer to the picture above. It will be called 順豐速運.
Step 6: Follow Account
Tap on Follow.
Step 7: Select Send A Package
At the bottom of the account will be a navigation bar. On the left-bottom button, Send Package (奇快遞).
This will open a drop-down menu. Tap on the first option, Request Pick-up (快遞員上門).
Step 8: Select Sender Address
At the top you will need to add the addresses. Tap the first one to add the Sender’s address.
Step 9: Add Sender Address
You will enter the sender information here. In the first box enter your first and last name (姓名), or a Chinese name if you have one. The next box is for your Chinese phone number (手機號).
Step 10: Add Province, City, and District
The next box is for your location. Tap on this box to open a menu.
You need to select your province (省), city (市), and district (區). You will need to know the Chinese characters for your location on this menu. When done, tap Submit (確認).
Step 11: Add Your Address
The third box is for you to write your address including community, building number, floor, and room number. You will need this address in Chinese. Then tap Submit (確定).
Step 12: Add Receiver Address
Now back on the delivery screen, you will need to repeat the process for the Receiver’s Address.
Once complete, both fields will be filled out.
Step 13: Choose Delivery
At the bottom of the screen has two options. One will show a fast shipping time and the other a little slower. In this example, it is 22rmb for deliver arriving the day after tomorrow before noon (後天12:00前送達). The other option is a little cheaper, it is 18rmb and will arrive the day after tomorrow by midnight (後天23:59前送達).
Step 14: Request Pick-up
After you select the shipping option, tap on the button on the map that says Place Order (下單).
Step 15: Pickup Confirmation
Your order will be picked up quickly and you will see this screen. This shows the delivery man’s name, rating, and estimated time of pick-up. Shunfeng Express (SF Express) usually will arrive within 1 hour to pick-up your package, although this will depend on your location in China.
Step 16: Shipment Details
This step is not 100% necessary (the driver will still come if you don’t do it) but it will be useful for the driver to give him more information about your shipment. This might also prevent them from calling you before they come, although they often still call. Tap on the red button at the bottom that says, Complete Your Package Information (完善遞單信息).
Step 17: Package Content and Weight
Here we will enter more information about our shipment. Starting from top left and going clockwise, let’s go through each option.
First select what you are shipping. Here are the options:
文件 = Documents
數碼產品 = Digital Products/Electronics
日用品 = Daily Items/FMCG’s
服飾 = Clothing
食品 = Food
醫藥類產品 = Medicine
There is also a field where you can enter your contents if it doesn’t fall into the categories listed above.
Underneath is the weight. Here are the options:
文件袋 = Documents
小紙箱 = Small Box
大紙箱 = Larger Box
行李箱 = Luggage
超大包裝 = Oversized Box
When done, tap Submit (確定).
Step 18: Insurance Option
The next option is insurance (增值服務).
You don’t need to mess with this one. Just tap the X and go back.
Step 19: Select Payment Method
Here you will define the Payment Method (付款方式).
The options are:
寄付現結 = Shipper pays
到付 = Receiver pays when he gets it
寄付月結 = Shipper pays at a later date (ex: end of the month)
When done, tap Submit (確定).
Step 20: Leave Driver Comments
This is to leave the driver some Addition Information (捎話).
You can type it in the blank field provided or select one of the pre-defined options:
帶包溫江封 = Bring a folder for documents
帶包裝袋 = Bring a box
帶紙箱 = Bring a bag
上門前請先聯繫 = Call before you arrive
要爬樓 = No elevator, must climb up the stairs
If you don’t have a box, no worries. They will take your items as is, or in a bag, and then box it when they get to the warehouse. They usually don’t charge for the box, but sometimes they will. If you use your own box, they will tape it free of charge.
Hit X to go back if you don’t need any, or tap Submit (確定) when done.
Step 21: Save Shipment Details
When you are finished, tap on Save (保存) at the bottom. It will also show you the estimated pricing of the shipment.
Step 22: Wait For Pick-up
The driver will usually arrive before the estimated pick-up time. He sometimes will also call you to double check what you are shipping and if you are currently at home. Sometimes they call, sometimes they don’t. If they call, you will need to use Chinese to speak.
You can always click the notification within the ShunFeng Express WeChat account to get back to your pending pick-up.
Just a heads up, often (by law I believe), the driver might ask to see your ID. They might then record your ID/passport number. Don’t be freaked out, this is standard operating procedure and is for security reasons I assume.
Please note that when they arrive, they will usually weigh your shipment with their device, possibly check your ID, and check your shipment content (unless it is documents). If you have taped your box up, they might ask you to open it so they can confirm the content for security reasons.
Step 23: Pay and Get Receipt
He will tell you the final cost and you will need to pay with cash, WeChat, or Alipay. He will print off the receipt and give it to you. This can be used to track your package if needed.
Step 24: Track Your Package
You can track a package by going back to the ShunFeng Express WeChat page and tapping the button at the bottom that says Track Package (查快遞).
Step 25: Shipment History
This will show all your current and previous orders, along with their status. It might say Picked up (已取件), In-transit (運送中), or Delivered (已籤收). You can also tap on the order to find further information.
Alternatively, you can enter your tracking number in the search bar at the top of the screen. Your tracking number can be viewed at the top of your receipt (Step 23), it will be a 12-digit number.
That’s it! You are done and have not sent your package using ShunFeng Express. See that wasn’t too hard, was it? SF Express is great when you want something shipped fast and securely (especially documents), also they have great customer service. They are not the cheapest, so if you are looking for low-cost, you might want to try shipping with YuanTong(圓通速遞).
YuanTong (YTO Express)
圓通速遞
YuanTong is one of the top 3-5 common shipping companies used by locals. They are usually much cheaper than ShunFeng, which is the fastest. So if you are shipping a package and you don't need it to arrive overnight, this might be your best bet.
Step1 to Step 3 are same as you did above for SF Express
Step 4: Search For Account
Search for the name of the shipping company: 圓通快遞. You may also use pinyin to seach: yuantong kuaidi.
Step 5: Select Official Account
There will be many accounts related to this company. Make sure you select the right official account. It should have a checkmark to the right. Match the name and logo to the picture above. Tap on the account.
Step 6: Follow Account
Tap on Follow.
Step 7: Select Send A Package
At the bottom navigation bar, tap on Send Package (奇件). Then on the dropdown menu, tap on Home Pickup (快遞員上門).
Step 8: Select Sender Address
This will open up the Package Information page. Tap the first tab to fill-in the shipper address (奇).
Step 9: Add New Address
Tap on Add New Address (新增地址).
Step 10: Enter Sender Address Details 1
On the address page, fill in the information. Match the Chinese below with what to enter:
姓名 = Name
聯繫方式= Contact number
詳細地址= Region*
詳細地址 = Detailed address**
*You will need to select province, city, district in this order from the dropdown menus when selecting region. These options will be in Chinese.
**You will need to enter your address in Chinese.
You can ignore the checkboxes and leave them blank. These allow you to ship the package as unlisted addresses. Just leave them blank. Scroll down the page to find more info.
Step 11: Enter Sender Address Details 2
On the second part of the address details, you can leave this information box blank. Tap Save (保存).
Step 12: Select Receiver Address
Now do the exact same thing for the Receive Address (送).
Step 13: Package Details
The four options below the sender and receiver addresses are to describe your package or document you are sending. Let’s take them one by one. First select the top left box for Type of Package (物品類型).
Step 14: Select Type of Package
The highlighted tab at the top says Package Content (物品名稱). You will need to select what you are shipping. See the Chinese below for reference:
文件 = Document
食品 = Food
服飾 = Clothing
生活用品 = Consumer Products
數碼產品 = Digital Products
其它 = Other
If you do tap Other, you will need to write in the space what it is. From the example above, I put Medicine (藥品). Then press Confirm (確定).
Step 15: Enter Package Weight
Tap the second tab at the top after Package Content. This tab will be for Package (物品重量). Tap on the approximate weight of your package. Or, tap the Other (其它) and enter in the weight in the space. For example, you could add .5 and then hit Confirm (確定).
Step 16: Select Add-On Services
The next box of the four is the top right for Additional Services (增值服務). Once you open the options, you can select from a handful of services. I have translated them below:
需要紙箱 = Need box/carton
貴品報價 = Expensive products
需要爬樓 = No elevator
缺文件袋 = Need document pouch
上門請聯繫 = Call before arriving
If you don't select "Call before arriving", the delivery man will just show up within an hour or so (not always), which is okay when you plan on staying home all day. However, if you do select "Call before arriving", you will need to speak in Chinese.
If none of these apply to your shipment, don’t select any and tap on the X to exit.
Step 17: Select Standard Shipping
The next box is the bottom left which is for Shipping Service (時效產品). This is for selecting Type of Shipping. The option will be either Rushed (計時達) or Standard (標準快遞).
Rushed will charge a 10rmb fee in this example. We will select the standard shipping.
Some receiving addresses might not even have the rush option available and standard might be the only option.
Step 18: Agree To Terms and Confirm
The last box in the bottom right is for Coupons (抵用券) and since we don’t have any, we will skip to the bottom of the screen. Make sure you select the I Agree (我同意) checkbox to accept terms and services. Then tap on Submit (提交).
Step 19: Order Page
You will then come to your order page. The top tab says Awaiting (得取件). The highlight text at the bottom will say Not Picked Up (未接單). This means you submitted a request for shipping but the driver has not accepted the order yet.
Hint – if the package request doesn’t get picked up after many hours, you might want to start over and do it again. This happened with me when I requested a pickup later at night in the evening after the workers got off work. I expected them to come the next morning but never did so I had to do it again during their work hours and it got picked up fast.
Your order is in the system and now awaiting pickup. Next, I will show you how to get to your My Order page directly from the official account so you can see when the status changes from Not Picked Up to Picked Up.
Step 20: Go To Member Center
Enter the official account and at the bottom navigation bar tap on YuanTong Service (圓通服務). A dropdown will open and tap on YuanTong Member (圓通會員).
Step 21: Select All Apps
Tap on All Tools (全部功能) under the Customer Service tab (客服服務).
Step 22: Select My Orders
Tap on My Orders (我的訂單).
Step 23: Pick-up Successful
Under the Awaiting tab (得取件), you will see your pickup. The highlighted text underneath will say Pickup (接單).
The driver should on his own after you schedule the pickup. If you selected the option to receive a call before arriving in step 16, they will call you. If you did not select the option, they might call anyways just to confirm you are at home or they may come directly.
Step 24: Track Your Package
Go back to the All Apps page as you did in Step 21.
Tap on the icon that says Track Package (查件).
Step 25: Enter Tracking Code
Enter your tracking number. This number is found from Step 23.
Step 26: Successfully Delivered
The tabs on top will indicate status. If it is In-Transit it will be under the (中轉中) tab. In our example, the package has already been delivered because it is under the Already Signed (已籤收) tab. Under the tab you will see your package number and under that will be text, which I highlighted in yellow, that says Already Received (籤收成功).
Great job! You just sent your first package in China and now know how to do it next time. Stop bothering your coworkers for simple things like shipping a package and start handling these tasks yourself.
Except SF & YTO , there are many other prominent express companies in China with cheaper price and fairly good service, the procedure to send express through wechat is almost similar for all with few changes. If you can master sending out SF & YTO, you can manage almost all express companies..YAY!
Following are few other popular express companies in China:
1) UC Express（優速快遞）(Yōu sù kuàidì)
2) TTK Express（天天快遞）(tiāntiān kuàidì)
3) Best Express（百世匯通）(bǎishì huìtōng)
4) ZJS Express（宅急送快運）(zháijísòng kuàiyùn)
5) STO Express（申通快遞) (shēntōng kuàidì)
6) Yunda Express（韻達快遞）(yùndá kuàidì)
7) ZTO Express（中通快遞）(zhōng tōng kuàidì)
8) EMS（郵政EMS）(yóuzhèng EMS)
Good Luck !
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Source: howtoliveinchina.com
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