Walking into Haidilao, waiters will greet you with a big smile and ask if there is a reservation. If not, you can wait in the dining area when the guests are full.
But your waiting process will not be boring at all.
Comfortable chairs and tables are just standard and simple items in the waiting area.
There are free WIFI, chess, shoe-shine service, nail art services, and so on;
As well as free drinks, fruits, popcorn, shrimp crackers, which can be enjoyed at will.
Now, it's your turn!
Stepping into the door, a waiter will guide you until you are seated.
After being seated, the waiter will hand over hot towels to wipe your hands and give you an apron to keep from getting dirty while eating.
If you are a female with long hair, the waiter will provide a hair tie so that you can tie up your hair for easy dining.
If you wear glasses, the waiter will hand over disinfecting wipes and plastic bags to clean and store the glasses.
The point is that these requirements do not need to be requested, the waiter will prepare it for you in advance.
Then when you order a meal, the waiter will considerately introduce each dish for you, what ingredients it is made of, what are the benefits of them.
After the ingredients are served on the table, you don’t need to put them into the pot by yourself, the waiter will help you.
Because there are rules about which dishes to cook first and which to cook after, the waiter will remind you how long the food needed to be cooked.
Haidilao’s fruits, salads, and seasonings are all self-service, unlimited-providing, and pretty fresh. Take as much as you want!
If you order Chinese ramen, the noodles will be made right before your eyes in an elaborate dance-like performance, and then go straight into the boiling pot installed in your table.
Every 15 minutes, a waiter will initiatively change the hot towel in front of you.
Anyway, cuisines are the most significant items to attract customers.
Spicy Hot Pot & Spicy Beef