在新加坡留學，工作的過程中，很多時候會遇到要發英文郵件的情況，如何高效地利用郵件進行溝通？這是個大學問。
下面幫大家整理了寫英文郵件的特殊技能，趕緊來學起吧！再也不用擔心被boss忽略掉重要信息啦！
在寫郵件之前，首先我們要明白，郵件最主要的作用是，溝通！所以不需要辭藻多華麗，關鍵是簡明扼要。給大家分享一個3c原則：
1. Deliver a Clear message
2. Use Correct grammar, vocabulary and punctuation
3. Be Concise
也就是clear 清晰，correct 正確，concise 簡明，把事情講清楚，有效地傳達信息，讓人迅速找到point才是一封郵件的使命，可以用短句子說完的東西，避免用複雜的長句。
下面我們正式開始聊聊郵件內容。基本格式：Subject line 主題、Salutation 稱謂、Main point 正文、Closing 結尾、Sign off 和 Signature block落款。
天知道有多少人忽略了郵件主題。常常不寫，或者就算寫了，也只寫個Hi……或者不夠具體，比如Question……這樣你的郵件很有可能被當做垃圾郵件。要知道你的老闆、同事、或者客戶可能每天要瀏覽幾十上百篇郵件，所以你需要給郵件一個簡單、明確、具體的標題，讓對方看一眼標題，甚至不用打開就知道這篇郵件要說什麼。
比如，不只是寫「Question」，而是寫「Question About Schedule for Friday’s Meeting」。
直接稱呼名字就好了，用Hi XX或者Hello XX，比如Hi Jack. 這也是相對來說，最常用的稱謂方式。
要正式一點，最好用 「Dear+姓」，比如Dear Mr. Green, Mrs. Green。如果不知道對方（女性）是否已婚，用「Ms.」來代替「Miss」或「Mrs.」最保險。如果不知道對方姓氏或性別，使用「Dear Sir/Madam」。
使用「Dear customers」或者「Dear partners」，給同事們可以寫「Dear All」「Hello everyone」。
開頭寒暄：雖然要簡潔，但還是需要基本的禮貌和簡單一句客套。
Hope you are doing well.
Hope this email finds you well.
Further to our conversation earlier……
As discussed over the phone……
Thanks for your kind reply.
Thanks for the update on the situation.
Regarding...
As per my email sent on xxxx
Please help to clarify....
* 如果回復晚了，道歉該怎麼表達？
Sorry for the late reply
Sorry I haven’t got back to you sooner.
* 如果郵件沒寫清楚導致收件人誤解了
I apologize if this was not made clear
* 如果你出了小差錯，比如發錯郵件、搞錯時間地點等，在重新發送郵件加以糾正時，在結尾加上 "Sorry for any inconvenience caused"。
Let me know if you have any questions or concerns.
If you have any questions, please feel free to reach me out.
Please let me know if there are questions.
Many thanks in advance.
For your reference
We are looking forward to hearing from you.
We trust you will share us a feedback at your earliest.
We hope that you could reply us as early as you can.
Please kindly update the status with me.
Please kindly reply at your convenience.
Please help to reply ASAP.
A prompt reply would help us greatly.
Your prompt reply would be greatly appreciated.
I will keep you posted.
I will keep you in loop.
I will keep you updated.
5. Sign off 和 Signature block落款
Yours sincerely,
Yours faithfully,
包括你的姓名 (name)、職稱 (title)、公司 (company)、聯絡信息 (contactinformation) 等，比如：
Sincerely,
John Smith
Sales Representative, Flooring Company
+886-900-000-000
Please find attached.
Enclosed is a copy of our latest price list.
Enclosed please find a copy of ……
Attached please find …
I am enclosing....
Attached here to...
Attached please find the most up-to-date information on/regarding/concerning…
附上關於某某的最新資料…
Attached please find the draft product plan for your review and comment.
附上產品計劃書的草稿，請審查及評價。
We enclose a copy of our latest price list.
隨函寄出我方最新價格表一份。
I enclose the evaluation report for your reference.我附加了評估報告供您閱讀。
Please arrange...accordingly so we can proceed with.../move forward
Please follow up with...
Could you please clarify.../give a clarification on...
Kindly please confirm on our proposed (schedule/plan)
Do you have any updates on...
Have you got any response from...
Please be informed that...
Please kindly note that...
with regard to/ regarding
關於....的話題，不要用about.
eg. I'll have a business trip regarding the quality issue.
提問時，前面加個wondering表示想知道，比直接問一個問題更加委婉。
eg. I was wondering what your thoughts are changing this design.
別人發郵件提供信息給你，中文郵件是懶得回的，不過英文郵件習慣感謝，簡單回復一個
Thank you.
Well noted.
Noted/Received with thanks.
Please kindly....
Please help...
We would appreciate...
用to代替 in order to
用regarding 代替about
用before 代替 prior to
快速回復用 prompt reply
用by 代替 no later than
用since 代替 due to the fact that
用另一封郵件 by my separate email
郵件各部分的常用句式統統都在上面了！不過各個地方各個企業郵件文化略有不同，到新環境裡可以先按照以上格式發郵件，後根據情況調整。同時，也歡迎大家提供更常用，更professional，更native的用法哦~
END
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