如何有效且自信地主導/主持一個英文視頻會議 conference call?

收錄於話題 #外貿英語 40個內容

參與電話會議對許多人來說都是很困難的，而主持一個電話會議就更難了，但如今的外貿形勢可能已經讓你必須以電話會議的形式來開展商務溝通了。下面的內容將幫助你有效地組織和主持一個成功的視頻會議。

另外，關於如何作為一個參與者加入視頻會議，請參考這篇文章《害怕跟你的國外客戶開視頻會議？這些技巧和短語可以讓參與者更自信更高效》https://hongbanzhuan.com/conference-call-tips-phrases-1/

一些有用的短語1 開始會議

每個與會者都應宣布他們的存在。如果是你主持會議，應單獨歡迎每位與會者。確保所有被邀請者都在場，也應將新成員介紹給其他與會者。

問候語

Good morning. This is [Alex] from the [your company name].

Good afternoon [Rachel]. Thank you for joining us today.

I would like to welcome everybody here today.

Thanks for attending.

Could you all when speaking state your name clearly?

Please indicate (say) which office/department you represent so that the minutes are recorded properly.

出席會議

Before we start, please could you introduce yourselves?

I’m afraid [Jacky] is absent today. We will have to proceed without him

核對姓名

[Ralph], please could you correct my pronunciation before we begin?

Today we have two [Toms]. Please could we add surnames when speaking: Tom Smith and Tom Taylor.

介紹新成員

I』d like to introduce [Paul]. He’s in charge of Sales in the Paris office.

2 設定基本規則

提醒參與者從一開始就清楚地進行表達，避免太多的人同時發言，同時提醒參與者如何使用視頻會議的技術。

最大限度地增進了解

We have 3 nationalities here today. Please speak clearly and slowly so that everyone understands.

Please could you speak one at a time?

May I remind you to speak one at a time?

技術方面

Could you check your microphone please?

Remember to switch off the mute button when you are speaking. Switch it on when you’re not speaking.

3 決定發言順序

如果有超過三或四個人參與，設定一個發言順序將有助於避免混亂或中斷。

例如：參與者可以按字母順序發言。無論你選擇什麼，重要的是在一開始就明確說明順序，這樣人們就能在輪到自己時做好發言準備。

在你介紹完主題後，你可以補充說：

We』ll follow an alphabetical speaking order. We』ll begin with Mr. Baldwin, followed by Mrs. Brown, Mr. Chatterjee, Ms. Evans, Mr. Richards, Ms. Stalling and Mr. Yaxley.

4 處理問題

確保所有與會者都能聽清楚。當你遇到聲音方面的問題時，要讓其他參會者知道，也可以禮貌地要求呼叫者重複。

檢查音量

Can you hear me ok?

Could you check your microphone please?

聲音有問題

I can’t hear very well.

I’m sorry. I have a problem with my microphone.

There’s a lot of noise in the background. Could you check your microphone please?

John, you need to switch off the mute button if you want to speak.

理解口音

I’m sorry [John], but I’m afraid I didn’t understand. Please could you repeat that?

I’m afraid I didn’t understand, Mr [Chopra]. Please could you speak more slowly?

理解某個句子的一部分

I’m sorry [Mr McKay] but I didn’t catch that. Could you repeat that please?

I’m afraid I didn’t understand [Mr McKay]. Please could you say that again?

I’m sorry [Mr McKay]. Please could you clarify what you mean by…?

但出現多個聲音時

There are two people speaking. Mr Chopra, can you continue? John, we』ll come back to you in a moment.

5 設定目標

在電話會議開始時明確說明會議的目的

The purpose of today’s meeting is to review last month’s sales.

The objective of this meeting is to make a decision about the advertising campaign.

The purpose of this call is…

Our agenda today will be…

I would like your input on…

I』ll be asking questions about…

6 參照文件

因為與會者看不到你，所以你必須能夠清楚地描述他們。

You should have a green document in front of you entitled 『Customer Satisfaction』

The main points are highlighted in bold.

Please turn to page 14

7 分享意見

徵求意見

Shall we go round the table and hear everyone’s opinion?

Alex, what do you think?

[Rachel], what are your thoughts?

表達意見

In my opinion, we are performing well under the circumstances.

I think that…

同意的意見

I agree

I completely agree

I agree to a certain extent.

不同意

I’m sorry but I’m afraid I disagree.

I see your point but I’m afraid I disagree.

I tend to disagree.

I see things from a different perspective.

確認是否完全理解

So what you’re saying is, we need to increase sales.

Could you repeat that please?

So if I understood correctly, you want us to increase the budget?

妥協

Let’s try to find a middle ground.

Why don’t we try to reach a compromise?

Would you be willing to compromise?

If you could increase our budget, then we could spend more on advertising.

提出一個建議

Maybe we could increase the budget.

Why don’t we focus on online advertising?

同意一個建議

That’s a good idea.

I like that idea.

表示理解

I understand.

I see your point.

打斷別人

I’m sorry to interrupt. It’s Susan here.

Alex here. Could I just jump in here.

8 管理髮言的人

告訴大家在發言前要清楚地說出自己的名字，並確保每個人都有機會發言。

澄清誰在說話

邀請參與者發言

9 管理時間

注意時間限制，並確保其他人也知道。

尊重時間表

May I remind everyone that we have to finish by 4pm.

Please be brief as we only have 30 minutes.

I think we’re getting side-tracked. Let’s try to keep to the agenda.

將討論帶入尾聲

I’m afraid we’re running out of time.

Would anyone like to add anything before we finish the call?

We’re running out of time. Let’s try to wrap things up.

10 會議結束

總結關鍵的決定和行動要點。確保每個人都知道接下來的步驟，要採取的個別行動，以及相關的截止日期。

總結

So, let’s go over the main points.

So, to summarize we have decided to focus on online sales.

突出行動要點

So [Alex], you’re going to send out the minutes. [Rachel], you’re going to speak to the regional Manager.

參考未來的電話

Shall we schedule a follow-up call in 2 weeks?

Let’s speak again next month.

Thank you everyone for your time. In this discussion, we covered the following points…

好了，希望上面這些視頻會議短語將幫助你得到客戶的欣賞，因為清晰、簡單的短語在商業文化中是一種智慧的，成熟的、富有同情心的標誌。

如果你喜歡這篇文章，那麼你也很可能會喜歡其他類似的文章，這些文章可以幫助你在外貿銷售和溝通中更加自信和遊刃有餘，請點擊連結看看另外幾十篇文章：https://hongbanzhuan.com/tag/sales-english/

Hi, 我是Ben，紅板磚創始人。

希望你喜歡上面的內容。紅板磚專注於提高開發信的回覆率，我們的目標是幫助外貿人通過開發信開啟跟潛在客戶的對話。如果這正是你所需要的，歡迎在電腦上訪問紅板磚官網 hongbanzhuan.com，也歡迎長按下方二維碼加我微信：