Location: Avery Hill campus
Part Time Hours: Flexible - Up to 35 hours per week
Contract Type:Fixed Term - Up to 14 weeks
Closing Date: Sunday 28 February 2016
Interview Date: To be confirmed
Reference: JS175
The Events Office is tasked with maximising commercial income from the use of university space, particularly during the summer vacation period.
The main purpose of this role is to provide frontline operational and administrative support for the Events Office - primarily with residential Language Schools and other summer accommodation guests, ensuring that first-class customer services is provided to all on-site visitors.
The role will provide administrative and frontline operational support, as well as interpreter services for the Events Office. Some aspects of the role are repetitive and involve monitoring areas against standards.
PURPOSE OF ROLE:
The Events Office is tasked with maximising commercial income from the use of university space, particularly during the summer vacation period. The main purpose of this role is to provide frontline operational and administrative support for the Events Office - primarily with residential Language Schools and other summer accommodation guests, ensuring that first-class customer services is provided to all on-site visitors. The role will provide administrative and frontline operational support, as well as interpreter services for the Events Office. Some aspects of the role are repetitive and involve monitoring areas against standards.
KEY ACCOUNTABILITIES:
Team Specific:
• Act as an interpreter (Mandarin/English written and spoken) for EAP (English for Academic Purposes) students who are learning English prior to their study at the University in September and any others as required. There will be around 200 students who will have arrived from China for this course.
• Responsible for translation of signage, health & safety briefings/accommodation briefings and any other meetings for the students where an interpreter would be beneficial.
• On-call for check-in on scheduled arrival/departure days (evening, weekend work).
• Health & Safety checks in accommodation blocks on a daily basis.
• Maintain logbook to be reviewed daily by Events Office.
• Operate an enquiry helpdesk for Mandarin speaking students during the evening at the Events Office.
• Liaison between the students and internal university departments: Housekeeping, Security, Maintenance, IT, Accommodation and Events Office as required.
• General administration as required by the Events Coordinator.
Generic: Managing Self
• Ability to adapt quickly to a fluid operational environment
• Ability to work independently
• Self-starter/able to use initiative to address/enhance/anticipate customer service requirements
Core Requirements
• Ability to communicate at all levels and convey information accurately between parties
• Good admin skills and attention to detail
• Good numeracy
• Adhere to and promote the University’s Equality and Diversity policies
• Ensure compliance with Health & Safety regulations
• Support and promote the University’s Sustainability policies, including the Carbon Management Plan, and carry out duties in a resource efficient way, recognising the shared responsibility of minimising the university's negative environmental impacts wherever possible
Additional Requirements:
Flexibility in the days and hours worked to meet customer service requirements
KEY RELATIONSHIPS (Internal & External):
• Liaison with all internal and external clients as required by the Events Coordinator.
• Liaison with key internal personnel on site, including Housekeeping, Security, Catering, Accommodation, Maintenance and IT.
Apply Online:
https://jobs.gre.ac.uk/Vacancy.aspx?ref=JS175&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed
國際學生實習計劃
國際學生實習計劃是由英國商務、創新和技能部，投資貿易總署授權，籤證移民專署聯合批准設立的針對中國學生在英實習的籤證計劃，為英國企業在無需具備僱傭非歐盟人員工作擔保牌照的情況下，僱傭中國留學生實習，提供了有效的籤證途徑：留學生畢業後找到實習工作，滿足最低工資標準，通過向本計劃申請籤證擔保函（CoS），即可在英國境內直接從Tier 4學生籤證轉成為期一年的Tier 5 GAE國際學生實習籤證。
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