重要詞彙
禮賓部 Concierge
行李生Bell man / Bell boy
門童 Doorman
行李 Luggage / Baggage
行李架Luggage rack
行李存放處Luggage Depository
行李車 Baggage trolley
司機 Driver
導遊 Tour guide
電梯 Elevator
洗手間 Toilet
機場 Airport
火車站 Railway station
商場 Shopping center
超市 Super market
小費 Tip
雨傘 Umbrella
接機服務 Pick-up service / Limousine service
行李寄存 Check baggage
叫早服務 Morning call
貴重物品 Valuables
易碎物品 Fragile objects
自助早餐 Buffet breakfast
往前直走Straight on
常用詞彙
五星級酒店Five-star hotel
前廳部 Front office department
總臺 Reception / Front desk
總機 Operator / Service center
商務中心 Business center
桑拿 Sauna
按摩 Massage
美容廳 Beauty salon
寶龍會 Powerlong Club
多功能廳 / 會議室 Powerlong Multi-Function Hall / Meeting room
停車場 Parking lot
總經理 General manager
經理 Manager
大堂副理 Assistant manager [AM]
賓客關係主任 Guest relation officer [GRO]
主管 Director
領班 Supervisor
樓層服務員 Room boy / Room waiter
總臺接待 Receptionist
維修人員 Repairman
換錢change money
明信片postcard
洗衣袋Laundry bag
小心輕放Handle with Care
請勿倒立Keep Top Side Up
常用句子
Are these your baggage?
這些是您的行李嗎？
Is this everything, sir？
這是全部東西嗎，先生？
May I take them for you? / Let me help you with your luggage.
我來幫您拿好嗎？ / 讓我來幫您拿吧。
I hope I'm not disturbing you.
我希望沒有打擾您。
Just a moment, madam. I'll bring them to you right away.
等一會兒，夫人。我馬上送來。
The bellboy will show you to your room, sir.
先生，行李生會送您到房間的。
Here is your room key.
給您房間鑰匙。
You may[can] leave your luggage in the Concierge.
您可以把行李放在禮賓部。
Would you like to check your luggage here?
您要寄存行李嗎？
Don’t worry, your luggage will be sent up at once.
別擔心，您的行李很快就會送上去的。
When you check out, please call NO.6849 and we’ll help you with your luggage immediately.
如果您要退房，請致電6849，我們將馬上幫您運送行李。
May I know your room number? / What's your room number, please?
您能告訴我您的房間號嗎？
May I have a look at your room card?
我可以看一下您的房卡嗎？
Do you mind if I put your luggage at here?
我把您的行李放在這裡好嗎？
Please sign your name here.
請您在這裡籤名。
Would you like me to call a taxi for you? / Would you want a taxi?
你需要我為你叫一輛計程車嗎？/ 需要計程車嗎？
About 20 minutes by texi from here to Airport.
從這裡到機場大概需要20分鐘。
I'm sorry to have kept you waiting ./Sorry to have kept you waiting
對不起讓你久等了。
Would you tell me your phone number?
您能告訴我您的電話號碼嗎？
After you, please．/ You first, please.
你先請。
This way, please
這邊請。
Is there anything else I can do for you？
您還有什麼事要我做嗎？
I see what your mean.
我了解你的意思。
I’ll send the luggage up by another lift.
我乘另一部電梯把行李送上去。
Here we are, sir, room 1101
先生，1101房到了。