大家好,我是精小選,今天和大家聊聊西餐英語,作為一個正經的西餐廚師,如果你有一定的英語口語底子,那麼恭喜你,在你的職業生涯中會大有裨益。英語是很多廚師的短板,有些師傅各方面的能力都很強,唯獨英語不好,因此在國際酒店的發展會有一些影響,因為你的BOSS多數是外國人。
在社會西餐廳,雖然你的老闆多數是中國人,但是英語也顯得格外重要,因為會有很多外國客人前來就餐。作為主廚,你偶爾也需要去餐廳與客人交流,聽取客人的意見,或者為客人講解你的菜品。想想看,你與外國客人無障礙交流,解決客人的問題,最後得到滿意的肯定,那種感覺是不是非常NICE,雖然不能直接帶來經濟上的滿足,但至少這一天你會覺得值得、充足。
本部分內容是側重前廳面對客人的常用英語,將分三期介紹,從客人的餐廳預訂到點餐、等候、就餐、買單、送客等所有環節的常用英語的表達,都是通俗易懂的口語,很容易記住,實用性很強。那麼,直接開始吧。
客人預定:
Always confrim facts,the number of persons,the time ,the date ,special requirement ect.1.Good morning /afternoon/evening .(The name of the restaurant and your name)May I help you ?早上(下午、晚上)好,(自報餐廳名),我能為您做些什麼?2.How many persons are there in your party ,sir/madam?3.How many guests are coming?4.What time would you like to arrive?5.May I have your name ,please?6.Could you spell that for me ,please ?7.May I take your telephone number, please ?8.Is there anything special you would like us to prepare,sir/madam?請問您有什麼特殊要求需要我們做準備的,先生/女士?9.I am afraid that we only can guarantee the table before 8:00 in the evening . 10.I am afraid we only serve lunch until 2:00 in the afternoon.11.If you have any further requirements,please let us know.問候客人:
To show the guests how please you are to see them . Use guest's name if you know,to personalize the contact.
面對客人時,表達你的喜悅之情,如果知道客人的名字,可以稱呼客人的姓
1.Good morning /afternoon/evening .Welcome to our restaurant.2.May I help you ,sir/madam?3.Do you have a reservation,sir/madam?4.Please follow me,sir/madam.5.This way please,sir/madam6.Please mind your step,sir/madam.請客人等候:
Show the guests that you are concerned.It is important that they do not feel ignored.
當客人在等候時,為了不讓客人感到被忽略,請及時表達你的關心。
1.I am sorry, sir/madam.We do not have a table free now .Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.對不起,先生/女士。我們現在沒有空餐桌,請您在酒吧稍等一下,好嗎?一有空桌,我們酒會立即通知您。2.We are rather full this evening .Would you care to wait for a while?3.I am sorry to keep you waiting ,sir/madam.4.I do apologize for the delay。對餐桌不滿意:
1. I am sorry, sir/madam.Would you care to follow me to another table?2.Which would you prefer, here by the window or near the door?3.I'am sorry, sir/madam.. All the tables by the window are occupied.4.Is this table fine with you ,sir/madam?預定的餐桌被客人佔:
1.We will have another table ready immediately.2.Sorry for the inconvenience.Would you care for a drink at the bar?3.Would you like to sit here ,sir/madam?4.Excuse me ,sir/madam.there has been a mistake ,please wait a moment and I will check.對不起,先生/女士,一定是哪兒出了問題,請稍等一會兒,我這就查一下。本期西餐常用英語介紹完畢,下一期持續更新,歡迎關注。同時歡迎大家的轉發、分享,讓更多的西餐同仁學習、交流。
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