工作郵件每天都發，但寫郵件的「坑」你中了幾個？
「Email is simultaneously messy, imperfect, overwhelming, and impoverished,」 says Nick Morgan, author of Can You Hear Me? How to Connect with People in a Virtual World.
《你能聽見嗎？虛擬世界的溝通指南》一書的作者尼克·摩根認為「郵件會讓溝通變的混亂而無力」。
So before you send your next email, make sure you do these three things:
因此，在你發出下一封電子郵件前，請確保做以下3件事情：
WAIT AT LEAST 60 SECONDS AND READ IT OVER BEFORE YOU HIT SEND
等上至少60秒，並在點發送之前通讀郵件
Write your email and then wait at least 60 seconds before hitting send, says Morgan. 「Go back and reread it, edit it, and make sure it is clear,」 he says. 「Look particularly for emotional clarity. Remember, it is the emotions that are too often lacking in our virtual life, and they are hard to get right in an email.」
摩根說，寫完電子郵件後等上60秒再發送。「回去重新閱讀、編輯、確保清晰，」他說，「特別注意情緒的清晰度。請記住，在我們的虛擬生活中經常缺乏這種情緒，而且很難在電子郵件中找到它們。」
TAKE OUT FILLERS AND QUALIFIERS
刪除不必要的用語和修飾語
No one likes a long, rambling email, but one that’s too short has issues, too. 「You can forget to explain stuff and as a result create misunderstandings,」 says Morgan. 「Trying to keep it as short as possible can be a trap and make you feel overwhelmed. Brevity is not a virtue in and of itself, and writing should go as long as necessary.」
沒有人喜歡冗長而雜亂無章的電子郵件，但是篇幅太短的電子郵件也存在問題。「篇幅過短的話，你可能會忘記解釋一些事情，從而導致誤解，」摩根說，「控制郵件篇幅也可能是一個陷阱，讓你感到不知所措。簡潔本身並不是一種美德，寫作還是應該儘可能長。」
While the content may be long, there are tricks to keeping it concise. Take out fillers, qualifiers, adverbs, and adjectives, suggests Morgan. Keep the prose matter-of-fact and clear, and write conversationally, revising as needed.
雖然郵件內容可能很長，但可以利用一些技巧保持內容簡潔。摩根建議刪除不必要的用語、修飾語、副詞和形容詞。保持文章事實準確和條理清晰，保留對話特點，並根據需要進行修改。
YOU ARE CONVEYING THE RIGHT TONE
說話語氣要合適
「The researchers found this solution: Read your emails out loud a few times in different tones, including offended, sarcastic, or angry, before you send it,」 says Morgan. 「Reading a message in a way you didn’t intend makes it easier for you to step outside your own perspective and appreciate that you might be misinterpreted. That’s the first step toward better communication.」
「研究人員得出了這麼一個解決方案：在郵件發出去之前，用不同的語氣大聲讀出你的郵件內容，包括冒犯，諷刺或生氣的語氣，」摩根說，「以一種你不想要的方式朗讀郵件會讓你更容易走出自己的固有觀點而意識到自己可能會被誤解。這是邁向更好溝通的第一步。」